Brian Maiden medal 5000 8 years 120 days ago
I have just bought some tokens and they're not showing up yet. I'm hoping that this is just a timing issue?
Amelia Lyons medal 5312 8 years 120 days ago
I have the same issue, I made a helpdesk issue and gave them the transaction ID. I recommend that you do the same.
Brian Maiden medal 5000 8 years 120 days ago
Thanks David. How can I get in touch with the helpdesk?
Amelia Lyons medal 5312 8 years 120 days ago
Find contact us at the bottom of the page.
Jack Basford medal 5549 
CEO & CTO 8 years 120 days ago
Hi Brian,
The shop was not supposed to be open at this time. The tokens dialog was mistakenly put in to an active state which has allowed yourself and a couple of others to purchase some tokens.
It’s okay though, I will award the tokens to your account. Was it on this account? If you send me the invoice number I will do it by hand. :)
Thanks for the support!
Regards,
Jack Basford
iGP Games
Jack Basford medal 5549 CEO & CTO 8 years 120 days ago (edited 8 years 118 days ago)
Update: Handled situation via email. User received tokens.
john butcher medal 5000 8 years 109 days ago (edited 8 years 109 days ago)
Hi.
Is there still an issue with tokens?
Bought some yesterday and still not shown up.
Had a message saying transactiuon gone thriough and might take several minutes to show in account.
Now over 15 hours ago.
Have sent messsage to support with account & transaction id, but no reply.
I bought these using paypal
Tried again with debit card and went through straight away.
Paypal tokens still missing
