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Forums > Global Forums (English) > Bugs

Solved
Tokens spent without getting driver

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Dule Verstappen medal 5104
1 year 145 days ago
What did you try to do?
I tried to buy a driver for 9 tokens and a few millions

What happened instead?
I didn't get the driver, but I lost money and 9 tokens...

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung A52 5G

What is the operating system?
Android

What is the version number of the operating system?
One UI 5.0, 13

Can the bug be reproduced?
Try to get my tokens back please

Additional comments:
.
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Connor Cooper medal 4923 Super Mod
1 year 145 days ago
Hello,

I'm sorry to hear that you've been affected by an issue relating to the purchasing of a driver. 

I have flagged this thread to the support team to see if they are able to relocate the driver/refund your tokens and cash.
If possible, please can you add the driver's name and/or link to your thread to make it easier for the support team to find.

Thank you. 
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Dule Verstappen medal 5104
1 year 145 days ago

Connor
Hello,

I'm sorry to hear that you've been affected by an issue relating to the purchasing of a driver. 

I have flagged this thread to the support team to see if they are able to relocate the driver/refund your tokens and cash.
If possible, please can you add the driver's name and/or link to your thread to make it easier for the support team to find.

Thank you. 



https://igpmanager.com/app/d=driver&id=12702566&tab=attributes
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 144 days ago
Hello,

I'm sorry for what happened to you. I've refunded the 9 tokens you spent. There was no loss of money in your account as I've been able to check, just the 9 tokens.
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