Rune Thorvaldsen medal 5947 1 year 92 days ago (Last edited by
Rune Thorvaldsen 1 year 92 days ago)
What did you try to do?
Tried to watch other league live and race in own league
What happened instead?
App closes when I click on eye or" Go to race" on tablet. Switched to phone (Samsung 23+) and have no problem
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung S7 (Tablet)
Samsung A8 (Tablet)
What is the operating system?
Android
What is the version number of the operating system?
13
Can the bug be reproduced?
Yes
Additional comments:
When I try to watch a race live (friends league) or attend at race in own league app closes when I click on the eye or "Go to race". Tablets worked in the beginning of this week. Both tablets are updated. Tried to uninstall and reinstall. Never had problem on phone
Rune Thorvaldsen medal 5947 1 year 91 days ago
Tried to clear cache but same result
José Trujillo medal 6083 
Community Manager 1 year 88 days ago
Hey Rune,
Thanks for reaching out for your issue. The issue with android tablets it's a bit complex. Normally the minimum specs are 2,5+ RAM but android tablet are specially weak in terms of RAM management due to the bad multitask automatic management that causes a bottleneck in terms of RAM usage. My advice related to this is to close all the apps opened in the background and free up some space. This advice doesn't apply to Samsung A8 since the RAM is already short enough even to try the advice mentioned above but it should work with the S7 if you're using 2D view for the viewer.
Rune Thorvaldsen medal 5947 1 year 87 days ago
Thank you José.
I tried that today at the S7 tab and it work perfectly. Gonna try it the next couple of days and see how it goes.
I'll let you know in the end of the week
