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Game crashes mid race

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Fynn Xxxxxxxx medal 4833
1 year 84 days ago
What did you try to do?
Racing a league race

What happened instead?
The game crashed mid race (whole app just closed) happened for a few days in a row now

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Huawei p30 lite

What is the operating system?
Android

What is the version number of the operating system?
10

Can the bug be reproduced?
Happens randomly

Additional comments:
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Oli Christer medal 6402
1 year 80 days ago
?noone responding...
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 80 days ago
Hello Fynn,

I'm going to recommend clearing your cache first. Then, make sure you have all other apps on your phone closed when you go to play a league race. The problem could be linked to your device's RAM.
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Fynn Xxxxxxxx medal 4833
1 year 80 days ago

Ovih
Hello Fynn,

I'm going to recommend clearing your cache first. Then, make sure you have all other apps on your phone closed when you go to play a league race. The problem could be linked to your device's RAM.



Hello Ovih, 


I've cleared cache multiple times since the game started to crash (ingame and over phone settings). During the races I always have any other app in the background closed, ram should be fine too(4Gb)
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José Trujillo medal 6083 Community Manager
1 year 80 days ago
Hey Fynn,

Android phones have a poor RAM management sometimes. If you want to fully avoid the crash try to play with 2D viewer instead.
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Fynn Xxxxxxxx medal 4833
1 year 79 days ago

José
Hey Fynn,

Android phones have a poor RAM management sometimes. If you want to fully avoid the crash try to play with 2D viewer instead.



Alright I'll try that. Is there nothing I can do against it to keep playing in 3d? Also it happend like twice that it crashed while setting up strat / training driver so I'm not sure if that'll help... But I'll try it ?
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José Trujillo medal 6083 Community Manager
1 year 79 days ago
Hey again,

If that’s the case there’s something wrong with your device. I would recommend a factory reset. I can suggest you a guide if you are un experiencing with the process. Let me know Fynn!
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Fynn Xxxxxxxx medal 4833
1 year 79 days ago

José
Hey again,

If that’s the case there’s something wrong with your device. I would recommend a factory reset. I can suggest you a guide if you are un experiencing with the process. Let me know Fynn!



Alright, I'll try a few things you or some others recommend to me, if that doesn't work I'll try to reset my phone - thanks for your help! 
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