Mike Follo medal 5057 1 year 75 days ago
What did you try to do?
Load the rade5
What happened instead?
Get to 91% then kicks me out
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung tab7
What is the operating system?
Android
What is the version number of the operating system?
The new one
Can the bug be reproduced?
I think so
Additional comments:
Ovih Sapiens medal 5304 
SUPPORT AGENT 1 year 75 days ago
Hello Mike,
Do you still having this issue? Could you please try to clear your cache?
Mike Follo medal 5057 1 year 75 days ago
Hi ovih Yes I still, have the issue.
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 75 days ago
Hello Mike,
Did you clear cache? I was able to join your race on both desktop and mobile. Try changing your wifi connection.
Mike Follo medal 5057 1 year 74 days ago
Hi, yes I clear the cache and still the same. I only have one connection and that is good.
José Trujillo medal 6083 Community Manager 1 year 74 days ago
Hey Mike,
It seems that your device is short of RAM for 3D, could you try to use 2D instead please?
Mike Follo medal 5057 1 year 74 days ago
That worked. Nice one. Thank you for your help
