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Forums > Global Forums (English) > Bugs

Solved
Tokens

This thread is closed because it is solved.
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Michael Follows 5094
1 year 281 days ago
What did you try to do?
Got soon tokens, say they were £9.99. But was cost me £39.99.

What happened instead?
The price was not the same

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung phone

What is the operating system?
Android

What is the version number of the operating system?
13

Can the bug be reproduced?
Yes

Additional comments:
I have seen shoots and have messaged on Facebook and one of the mangers.
Ovih Sapiens 5007 SUPPORT AGENT
1 year 281 days ago
Hello Michael,

Due to a visual bug the prices are not displayed correctly, so you have to clear the cache from inside the app to see them correctly.
Michael Follows 5094
1 year 281 days ago
Hi ovih, ok how do I do that? 
Ovih Sapiens 5007 SUPPORT AGENT
1 year 281 days ago
Hello Michael,

In the main menu:

- Click on your profile picture.
- Click on the gear symbol.
- You will see "clear cache" written on it. Click there.
Michael Follows 5094
1 year 281 days ago
Cool, that is done, what is going to happen about the money then? I was only getting 500 cuz it was £9.99. 
José Trujillo 5059 Community Manager
1 year 281 days ago
Hey Michael,

At this point the only solution I can offer you is a refund if you send me the receipt to jose@igpgames.com
Michael Follows 5094
1 year 277 days ago
Have sent you an email. 
José Trujillo 5059 Community Manager
1 year 273 days ago
Hey Michael,

Google Team just accepted the refund request order I did send on Friday. You should get a mail from Google in the following hours, also I attached my info just in case you need something else.
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