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Paid for 2x XP didn’t get it

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4947
1 year 215 days ago
Subject: Issue with Recent In-Game Purchase - XP Not Received
Dear IGP Manager Helpdesk,
I hope this message finds you well. My in-game username is Melvin van den Hurk my team is Redbull Racing, and I recently made a purchase of 6 euros in IGP Manager. The purchase was for 2x XP for 20 races, but unfortunately, I have not received the XP as expected. This is the second time I bought the 2x XP for 20 races, but the first time it didn’t went wrong.
I kindly request your assistance in resolving this issue and ensuring that I receive the XP I purchased. Please look into the matter and credit the XP to my account at your earliest convenience.
If you require any additional information from me to assist in resolving this issue, please do not hesitate to ask. I appreciate your prompt attention to this matter and look forward to enjoying the benefits of the purchased XP.
Thank you for your support.
Sincerely,
Melvin van den Hurk
5006 SUPPORT AGENT
1 year 215 days ago
Hello Melvin,

I'm sorry to know about this issue. Please, could you contact me via ticket?
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