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Forums > Global Forums (English) > Help & Support

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Reset finance

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John Doe medal 5002
1 year 17 days ago
hello, I would like to request a reset to my cash if possible, I am -2.9€bn down and it's impossible to play like this
thank you
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Frank Thomas medal 4981 Moderator
1 year 17 days ago
If a player is returning to a huge debt then the game is supposed to give an offer in the shop to clear the debt. I don't know if this is an option for you, but will notify support so they can ensure this offer is unlocked and active for you.
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 17 days ago
Hello Eve,

I've activated an offer in the shop so you can reset the negative balance on your account. It will be active in a few hours from now.
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John Doe medal 5002
1 year 17 days ago
thank you, the offer is still not there so I will keep waiting and update you here once I get it
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