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Forums > Global Forums (English) > Bugs

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Wont upgrade facilities

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Matthew Moreau medal 5093
325 days ago
What did you try to do?
I clicked the button to upgrade my headquarters like normal.

What happened instead?
At the end of the timer they never actually upgraded and they stayed the same level as they were before.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 11

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
Yes it happened to my offices and hospitality and youth accademy. The only 2 I have left for my current level

Additional comments:
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Ovih Sapiens medal 5304 SUPPORT AGENT
324 days ago
Hello Matthew, 

As far as I can see, you have started the construction of a facility hours ago, but you haven't spent any tokens to complete it.
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Matthew Moreau medal 5093
324 days ago
I started upgrading it again and then realized that it should have been maxed out. This also happened with my offices and hospitality. I used cash not tokens. I didnt see if it actually took anything out of my cash.  
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