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Was charged for subscription renewal, didn't receive any tokens

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5054
8 years 164 days ago
Title is pretty self explanatory, I was automatically charged through paypal for a subscription renewal of 29.99GPB, yet I did not receive an equivalent value in tokens as other members of my league have reported receiving with the renewal.
5444 CEO & CTO
8 years 164 days ago
Hi, this was because you were on the very old 29.99 annual subscription package. I've just added some code to handle this as well. Did you receive it now?

It should have gone back and processed everyone on this package.
5054
8 years 164 days ago
I still have the same number of tokens as before.
5444 CEO & CTO
8 years 164 days ago
Could you let me know the PayPal transaction ID please?
5000
8 years 164 days ago
pretty sure i had the same thing this month with my £2.99 monthly subs
5444 CEO & CTO
8 years 163 days ago
Tim
pretty sure i had the same thing this month with my £2.99 monthly subs

If it renewed between August 26th - 30th then we were open that these ones would have trouble due to a lag during the migration and invited anyone with a subscription renewing in that period to contact us for the Tokens. Do you have the PayPal transaction ID also? I can't do anything without those.
5054
8 years 162 days ago
Jack
Could you let me know the PayPal transaction ID please?


4G095336TA969084J
5088
8 years 144 days ago
Curious to know if this was ever resolved? SXT is one of my league mates :)
5444 CEO & CTO
8 years 144 days ago
It turns out this payment was an eCheque, always the reason why people make this complaint (payment sent, didn't get item). There is always a delay of several days before an eCheque clears.

I did also find the issue with the really old 29.99 subscriptions not being awarded as a result of this, which was useful. Once the eCheque cleared the code I added obviously picked it up and awarded the tokens. I checked the account and confirmed the tokens were awarded on September 19.
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