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Solved
Instability since the “race now” maintenace

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medal 5467
40 days ago (Last edited by Max verstappen 39 days ago)
What did you try to do?
I select a face now and when I go to race it just hangs and does not get through to the race.

Also I won my last league race on Friday night, but the price money was not allocated to my account

What happened instead?
as above

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
ipad

What is the operating system?
iOS

What is the version number of the operating system?
17

Can the bug be reproduced?
yes

Additional comments:
md-quotelink
medal 5000 Community Manager
40 days ago (Last edited by José Trujillo 40 days ago)
Hey Max,

Could you add more details to your reports please? We’ll be happy to assist you!

On Friday you got 100000 cash for Race ID 66219507 at 23 Mar 2024, 15:37

Also you got 100000 cash for Race ID 66219486 at 23 Mar 2024, 15:18
md-quotelink
medal 5176
40 days ago
I also can't connect to quick races. It is just stuck on the message "connecting to lobby" and doesn't show my icon or much else. This problem is only on the browser.
md-quotelink
medal 5390
40 days ago (Last edited by Brian Green 39 days ago)
I did connect, and hit the "Go to Race" immediately yet when I get there:

- It's already on Lap2
- Wrong tyres fitted (M instead of the H I selected)
- Incorrect fuel entered (way more than the what I selected)
- XP took a while to be added

Happened on both my Quick races after 1900 GMT
id=66221088 and id=66221173

All on Chrome on Win11 device
md-quotelink
medal 5955
39 days ago
The issues described are with the quick races.
Whatever you set in the lobby for tires and fuel doesn't transfer to the quick race. When joining the quick race it's already started, no light tree, previously it was 1 min until lights. Everyone always has same tires and fuel to start no matter what your setting was in the lobby 
md-quotelink
medal 5000 Community Manager
39 days ago
Hey managers,

All the issues related to Quick Races should be fixed now. Please make sure you clear cache. Let us know if you experience any issue related to this. Thanks!
md-quotelink
medal 5467
39 days ago (Last edited by Max verstappen 39 days ago)
José
Hey Max,

Could you add more details to your reports please? We’ll be happy to assist you!

On Friday you got 100000 cash for Race ID 66219507 at 23 Mar 2024, 15:37

Also you got 100000 cash for Race ID 66219486 at 23 Mar 2024, 15:18

Hi Jose, it was not the price money from the quick race it was the price money from the last league race that did not get posted ( Monaco) 


md-quotelink
medal 5000 Community Manager
39 days ago
Hey Max,

According to logs you didn't meet your sponsor goal.
md-quotelink
medal 5467
38 days ago

José
Hey Max,

According to logs you didn't meet your sponsor goal.


Strange, I came first and second, it’s always paid before . 

md-quotelink
medal 5455
38 days ago


José
Hey managers,

All the issues related to Quick Races should be fixed now. Please make sure you clear cache. Let us know if you experience any issue related to this. Thanks!



All working OK for me now, tyre and fuel selections saving, getting into races has been fine and visuals improved, still an odd glitch here and there but much better than it was last week




md-quotelink
medal 5000 Community Manager
38 days ago
Hey Adam,

Could you share more details about those glitches please?
md-quotelink
medal 5455
38 days ago
José
Hey Adam,

Could you share more details about those glitches please?



Just visual glitching of the cars, stammering/stuttering, not always smooth flowing movements. Also, just had a race start last few mins Great Britain in the rain, the automatic fuel amount was 0 and estimated laps said 'NaN', then I changed to inters and put 15 Litres in and it said estimated laps: infinity 😅 then it wouldn't let me into the race so maybe wet races still bugged?

If you need to test then GB should be good all day, weather is awful.
md-quotelink
medal 5473
38 days ago
Think there’s still a problem with Quick Races Jose?


Race Now

Private Lobby

Track Selection


—— won’t let us click “Apply Changes” to select our own track? 

md-quotelink
medal 5000 Community Manager
38 days ago
Hey,

Thanks for the report. It's was reported previously by the SMod Kevin. It's on the list!
md-quotelink
medal 5455
37 days ago
José
Hey,

Thanks for the report. It's was reported previously by the SMod Kevin. It's on the list!



It appears quick races are frozen, it is showing 20+ drivers in a China lobby and says "waiting for managers" at the top
md-quotelink
medal 5399
37 days ago
Quick race still freezing sad some sort of bug..
md-quotelink
medal 5000 Community Manager
37 days ago
Hey,

Thanks for the report. We’re working on it.
md-quotelink
medal 5000 Community Manager
37 days ago
We’re upgrading our systems and servers behind Quick Races, it’s a priority to make these improvements and upgrades to the backend in order to get the Quick Races system ready for a future update which will include many new features.

Thanks for your patience and understanding!
md-quotelink
medal 5906
37 days ago
On every quick races, after the maintenance done 3 days ago, everything seems to work properly again. 
Everything but the "09 Great Britain" which is weird since the strategy setting page, specifically in fuel strategy prediction.
Once countdown reach 0 and qualifying is over, it's impossible to reach the race and also start a new quick race until that finish... virtually obviously because no one is admitted to join it.
md-quotelink
medal 5000 Community Manager
37 days ago

Angelo
On every quick races, after the maintenance done 3 days ago, everything seems to work properly again. 
Everything but the "09 Great Britain" which is weird since the strategy setting page, specifically in fuel strategy prediction.
Once countdown reach 0 and qualifying is over, it's impossible to reach the race and also start a new quick race until that finish... virtually obviously because no one is admitted to join it.

Very useful info, thanks. Shared with dev team.

md-quotelink
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