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Forums > Global Forums (English) > Bugs

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3D view not available

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Bill Billy medal 6189
60 days ago
What did you try to do?
I went to today's race as usual but the 3D view wasn't working

What happened instead?
The race loaded up in 2D map view. 3D view wasn't available in the view tab.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Xiaomi pad 5 tablet

What is the operating system?
Android

What is the version number of the operating system?
13

Can the bug be reproduced?
Yes, tried clearing cache and reinstalling the app, still the same.

Additional comments:
It works fine on my phone. The app version on my phone is 4.102, on my tablet it is 4.2
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José Trujillo medal 5023 Community Manager
60 days ago (Last edited by José Trujillo 60 days ago)
Hey Bill,

We’ve applied new requirements to load the 3D version of the race viewer. This said, as far as I know your tablet should be able to load it since it has a good amount of RAM. 6 GB RAM according to the manufacturer website.

The new system calculates the available and free RAM of the device. Apps in the background could significantly consume this. Could you try to close all the apps in the background and load a 3D race? You could spectate one to quickly check.
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Bill Billy medal 6189
60 days ago
No luck with that. It's actually the pro version which has 2gb RAM extra if needed. The app also just crashed as I was writing this reply, I can't remember it ever crashing before. Could be a hardware issue then?
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José Trujillo medal 5023 Community Manager
60 days ago
Thanks a lot Bill! Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
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Christof Specht medal 6092
58 days ago
Hi.
I have the Same Problem with my redmi Note 10 pro
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José Trujillo medal 5023 Community Manager
58 days ago
Hey managers,

Tomorrow we’ll release an update with a hotfix for this. It’ll be required to have 4 GB RAM or more to run the 3D viewer, keep that in mind.
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Bill Billy medal 6189
58 days ago
Thanks José
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Christof Specht medal 6092
58 days ago
OK
Thanks
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Gerhard Botha medal 5456
58 days ago
I hope it will work on my phone as well 
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Romanian Kimi medal 5852
58 days ago
I don't know if this helps or not but i want to point out that on IOS everything is perfect for me.

My device is an Iphone 14 i have been racing in 3D since i started the game. And i ran a race today while using 3D and everything went smoothly.
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José Trujillo medal 5023 Community Manager
58 days ago
Hey Kimi,

Yes, the stability app update was only released for android. iOS to follow when we're done with bug fixing. This is why you're not facing any of the issues mentioned above.
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Yuvraj Singh medal 5594
58 days ago
My phone has 6GB ram but the 3D viewer is not working I did my race in 2D yesterday 
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Gerhard Botha medal 5456
57 days ago
I have an andriod 4gb plus extra 2 if needed but also not working
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José Trujillo medal 5023 Community Manager
57 days ago
Hey Yuvraj and Gerhard,

Thanks. As mentioned above, a new update with a hotfix is ready, just waiting for Google's approval.
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José Trujillo medal 5023 Community Manager
57 days ago
Hey managers,

A new version has been released with fixes for this issue. Please go to Google Play and update the app.

Build number 532 (4.200)
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Christof Specht medal 6092
57 days ago
Done. IT worx. 
Thanks for this fast solution. 💪👍
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Bill Billy medal 6189
57 days ago
Working now 👍
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Михаил Fog medal 5370
57 days ago
3d doesn't work for me, it was updated, I can't understand why everything worked before the update, the redmi 9t phone,8 cores 4+2GB RAM
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Tamás Jánvári medal 5929
57 days ago

José
Hey managers,

A new version has been released with fixes for this issue. Please go to Google Play and update the app.

Build number 532 (4.200)



Thank you. Now it's working again.
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Yuvraj Singh medal 5594
57 days ago

José
Hey Yuvraj and Gerhard,

Thanks. As mentioned above, a new update with a hotfix is ready, just waiting for Google's approval.


The 3D is still not working for me even if I spectate a random race it shows in 2D unlike earlier before this it showed in 3D everytime

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