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3D not available

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Javier Fernández Jr
122 days ago

¿Qué has intentado hacer?
Play in 3D not available

¿Qué es lo que ocurrió?
Cant play in 3D and cant configure, not available

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
Samsung S20 FE 5G

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
13

¿Se puede reproducir el error?
Si

Comentarios adicionales:
Two days fails

I have the same problem (9)

Orlando Lopez
122 days ago

¿Qué has intentado hacer?
Play in 3D not available

¿Qué es lo que ocurrió?
Cant play in 3D and cant configure, not available

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
Samsung Galaxy A33 5G

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
14

¿Se puede reproducir el error?
Si

Comentarios adicionales:
Two days fails

Timothy Barry
121 days ago

Have you

1) installed the new app update.
2) killed all non essential apps before you enter the race.
3) cleared your in game cache

You need the new app upgrade and 4GB of free RAM for 3d to work.

Bogdan Fulga
121 days ago

Timothy

Have you

1) installed the new app update.
2) killed all non essential apps before you enter the race.
3) cleared your in game cache

You need the new app upgrade and 4GB of free RAM for 3d to work.

I have the app updated,a 4gb+4 RAM,and i cleared the cache but still only 2d races.I can watch 3d because i have the game on my laptop too,but on mobile only 2d working

Red Craigie Super Mod
121 days ago

You could try disabling your virtual RAM (I assume this is the +4 you refer to)

It is slower than standard RAM and it's possible it could be causing problems if your device is swapping between RAM and virtual RAM.

(Note: not an expert in the field, just aware it's worked for one player so could work for others.)

Jan Hoschi
121 days ago

Was hast du versucht zu tun?
Try to entern our races

Was ist stattdessen passiert?
Loading beam reaches 100% and after a few seconds the App closes

Passierte das Problem, während du WLAN, Mobile Daten oder beides genutzt hast?
Both

Ist dieser Fehler in der App, auf dem PC oder auf beiden Plattformen aufgetreten?
App

Welches Gerät?
Samsung galaxy s21

Welches Betriebssystem?
Android

Auf welcher Version ist dein Betriebssystem?
Newest 28.08.2024

Kann der Fehler wiederholt werden?
Everytime since the Update. Could join yesterday after deleteing the Cach. Doesn't help today.

Zusätzlicher Kommentar:

Connor Cooper Super Mod
121 days ago

Hello,
Are you trying to load the viewer in 2D or 3D?
In the last few days, the minimum RAM required to launch the 3D viewer was increased to 4GB. If your device has enough RAM a potential fix for this issue is making sure all background apps are closed while running the viewer.

Using the 2D viewer requires less RAM and should work on devices with a lower RAM capacity.

Thank you.

Михаил Fog
120 days ago

Здравствуйте, не работает 3D после обновления,только 2D

Jan Hoschi
120 days ago

Normal the game starts in 2D an after entering the game i Change it manually to 3D.

But will try this today.
Thanks

Edit:
Had a Look into my settings an you are right. 3D was selected.
I will inform you if everything works.

Ben Trepess
120 days ago (Last edited by Ben Trepess 120 days ago)

What did you try to do?
Join a live race - multiple instances on multiple android devices

What happened instead?
Since the recent update/maintenence on Sunday, I'm finding I have to close the app, clear cache multiple times before I can join the race. It loads to 100% slowly but doesn't complete the process. Same issue on Android phone (Galaxy S24) and Android tablet. Both have been updated with the latest release in playstore so it's not that. This has happened in multiple races across each of the two leagues I'm in over the last few days. I know of others that have the same problem.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Phone - Samsung Galaxy S24
Tablet - Samsung Galaxy S6

What is the operating system?
Android

What is the version number of the operating system?
14

Can the bug be reproduced?
Every time I try to load a race

Additional comments:
Should add - I always race in 2D and setting are good for 2D racing

Red Craigie Super Mod
119 days ago

Hi Ben

There was a small hotfix released at some point in the last week, it may have been sunday or it may have been a few days after that. Could you please check you have the app updated to the latest version availble in the app store as the first step.

Ben Trepess
119 days ago

Red

Hi Ben

There was a small hotfix released at some point in the last week, it may have been sunday or it may have been a few days after that. Could you please check you have the app updated to the latest version availble in the app store as the first step.

Hi,

Yep, both devices have the latest (4.200) version that was released on 27th Aug.

Red Craigie Super Mod
119 days ago

Thanks ben. Can you have a look at how much RAM each device has available?

Not just the total RAM the device has but the available RAM.
One thing to try would be to close all other app

With the latest update the minimum requirements for 3D have increased so the issue you are experiencing may be tied to this.

For at least one player, disabling virtual RAM has helped them, but for all I know that could have been a one off.

If none of these work, i'll flag it for further attention but there may be a little bit of a wait for a response as a lot of resource is directed and the research issue thats ongoing right now.

Ben Trepess
119 days ago

Red

Thanks ben. Can you have a look at how much RAM each device has available?

Not just the total RAM the device has but the available RAM.
One thing to try would be to close all other app

With the latest update the minimum requirements for 3D have increased so the issue you are experiencing may be tied to this.

For at least one player, disabling virtual RAM has helped them, but for all I know that could have been a one off.

If none of these work, i'll flag it for further attention but there may be a little bit of a wait for a response as a lot of resource is directed and the research issue thats ongoing right now.

A little beyond my knowledge scope, so not sure how much is needed but phone has 5.8GB available and tablet has 1.8GB. (Had to Google how to find this detail 😂). I don't use and have never used 3D to race but it might be you're saying the requirement have gone up, regardless of which 2D vs 3D a manager uses?

Appreciate there are bigger fish to fry at the mo, so happy to remain patient - especially as there is a workaround.

Red Craigie Super Mod
118 days ago

Hello everyone. I've merged a number of similar reports so that feedback can be given a little more efficiently.

Community Manager
115 days ago

Hey managers,

Latest release: 533 (4.200) includes a fix for devices with 4 GB of RAM or higher. This allows these devices to run 3D races if the free RAM is enough. Please check from Google Play if you've this version or above installed.

This does not make all the devices support 3D viewer, still these devices should have enough free RAM available. To free up some RAM memory you can try to close all the background apps or reboot your device.

Please let me know your feedback.

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