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Forums > Global Forums (English) > Help & Support

Solved
No ads anymore

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Hein Gummi medal 5386
61 days ago
Since days I see no ads on my Samsung (Android 12) anymore. Anyone else affected?
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Jebidiah-Jethro Sprandelli-Sprout medal 5791
60 days ago
Yep same problem here Samsung/Android as well
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José Trujillo medal 6083 Community Manager
60 days ago
Hey managers,

Could you try to reinstall the app? Make sure you consent the personalised ads in the prompt.
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Jebidiah-Jethro Sprandelli-Sprout medal 5791
59 days ago
Sorry I get no such prompt. Only the one to allow notifications
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Hein Gummi medal 5386
57 days ago (Last edited by Hein Gummi 57 days ago)
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.
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Jebidiah-Jethro Sprandelli-Sprout medal 5791
57 days ago

Hein
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.



Do you get ads now? I do not 😮‍💨
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Hein Gummi medal 5386
57 days ago (Last edited by Hein Gummi 57 days ago)
Yes, I do get ads again after reinstalling!

When I was reinstalling a few days ago it did not help. But after reinstalling again today it suddenly works.

And meanwhile the prompt appeared to consent the ads. But it didn't appear during or directly after the process of installation.
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