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Forums > Global Forums (English) > Help & Support

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Investment packages

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Tim DePiano medal 5879
60 days ago
I bought two investment packages but only received one.

Attached are the two transaction codes

Transaktionscode: 239142323T082922P
Transaktionsdatum: 24. Oktober 2024
 INV-20066
Händler
iGP Games Limited
support@igpmanager.com

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Transaktionscode: 5F975564FJ973601K
Transaktionsdatum: 24. Oktober 2024
 INV-20065
Händler
iGP Games Limited
support@igpmanager.com
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José Trujillo medal 5542 Community Manager
60 days ago
Hey Tim,

Sorry that you have been affected by this issue. 

Please create a ticket with the Support Team where they will be able to assist you further. When submitting your ticket, please attach any purchase receipts screenshots so that the purchase can be verified by Support. 

Thank you. 
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Tim DePiano medal 5879
59 days ago
Hi Jose,
thx for reply, helpdesk did not work for me (see picture)

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Tim DePiano medal 5879
59 days ago
Hi again, I cannot create a ticket! I have payed and want to have the package!
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José Trujillo medal 5542 Community Manager
59 days ago
Hey Tim,

We’re looking at the issue, could you please mail us at support@igpgames.com
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José Trujillo medal 5542 Community Manager
59 days ago
Hey again,

Our helpdesk is back to activity!
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