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Struggling to connect to the race

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medal 6227
8 days ago
Cosa hai provato a fare?
That is the difficulty in entering a race, the loading of the race starts and gets stuck at 5%.. 8%.. 9%, even clearing the cache or restarting the device, which usually solved this problem. The same thing happens when I want to watch a race offline from another profile, here too I have to make several attempts to enter and watch the race.

Cosa è successo invece?
I entered when the race had already started

Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Both

Il problema si è verificato nell'App, sul PC o in entrambi?
App

Qual è il modello del tuo dispositivo?
Samsung A23

Qual è il sistema operativo?
Android

Qual è il numero di versione del sistema operativo?
Android 14

Può essere riprodotto il bug?
Yes

Commenti addizionali:
In the worst case, after 8 attempts I entered the race when it had already started.
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medal 5209 Super Mod
8 days ago
Hi Roby

If you haven't already tried it, could you please try fully uninstalling and then reinstalling the app. This has had some benefits for others who had a similar experience in the last few months.
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medal 6227
8 days ago
Uninstalled and Reinstalled but nothing changes

https://prnt.sc/yf5WGvqiZ1z_
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medal 5542 Community Manager
8 days ago
Are you able to try loading the race using mobile data?
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medal 6227
8 days ago
With mobile data only..

https://prnt.sc/Rg7YcNQFOtCt
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medal 5542 Community Manager
8 days ago
Hey Roby,

Does the screenshot means that with mobile data you’re able to load it without problems?
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medal 6227
8 days ago
It works better with Mobile Data, it gives me a double charge at 100%, out of 6 attempts only 1 time it got stuck at 100% like the screenshot posted above
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medal 5542 Community Manager
8 days ago
Hey Roby,

This means everything is fine with the game, you’ve to call your internet service provider.

Out of curiosity, when was the last time you did reboot your router?
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medal 6227
8 days ago
I have had this problem for about 2 weeks now, my wifi modem (Fastweb Nexxt Fibra) was reinstalled on Friday, to see if it improved the situation. I have always used wifi in these 2/3 years and never had any problems, and many other manager friends have the same problem as me connecting to the game
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