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    medal 0
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Demoted to Pro & can’t log in

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medal 5019
18 days ago
I’ve tried to log with 2 lvl 30 accounts.  The first (one I am posting from) has allowed me in but is now classed as a Pro account rather than Elite.  The other I use on my iPhone 15 and is racing tonight will not let me past the loading screen (Skid Solo in Formule Zero Offline).
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medal 5073 SUPPORT AGENT
18 days ago
Hello,

I can promote the account to Elite if you wish. Regarding the other problem, have you cleared your cache?
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medal 5019
18 days ago
Yes many times.  Also the Legue this account has ended up I want to leave as I have a place awaiting me in Elite tier of another league, but there doesn’t appear to be a leave button?
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medal 5073 SUPPORT AGENT
18 days ago
Hello,

In the league menu on the left hand side there are three dots. If you click there, a menu will appear where you have the option to leave the league.
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medal 5019
18 days ago
I know the dots you mean but they don’t appear in this new format, nor can you edit post in the forum or use the reply button
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medal 5787
17 days ago
What did you try to do?
I joined a 16/16 league and I clicked join (since the button) was green.

What happened instead?
I got put in Pro.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 11 pro

Which browser did you experience the problem in?
Opera gx

Can the bug be reproduced?
Yes

Additional comments:
can i be promoted.
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medal 5417
17 days ago
I’ve managed to log on to Skid Solo account by deleting and reinstalling the app, but you can’t edit forum posts otherwise I would have updated the above post.
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medal 5417
17 days ago
Final post from me about this (if you could edit forum posts I would have done that).  I’ve discussed with host of my league on Discord (he is a Super Mod here) and shown him a screenshot of the League page on my other account and he agrees there is no leave dots.  I am using an iPad Air 4th Gen with iOS 18.2.1.  On the account I am posting from here I use it on an iPhone 15 and the leave dots for that one showing top left hand corner of League page as Ovih described .  Clearing cache inside and outside app has no effect 
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medal 5019
17 days ago
Skid
Final post from me about this (if you could edit forum posts I would have done that).  I’ve discussed with host of my league on Discord (he is a Super Mod here) and shown him a screenshot of the League page on my other account and he agrees there is no leave dots.  I am using an iPad Air 4th Gen with iOS 18.2.1.  On the account I am posting from here I use it on an iPhone 15 and the leave dots for that one showing top left hand corner of League page as Ovih described .  Clearing cache inside and outside app has no effect 



This hasn’t been solved as I am still stuck in the Pro tier of a DEAD League (I’m level 30) and unable to leave because the three dots to leave are missing from the League page
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medal 5677 Community Manager
17 days ago
Hey Herbie,

Could you please post a screenshot? We're not able to replicate your issue. I tried from your account and looks fine here.
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medal 5417
17 days ago
https://prnt.sc/1EkAS1TVHGx-
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medal 5677 Community Manager
17 days ago
Is there any chance you do Control - or Zoom out? I suspect it's being rendered outside your window.
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medal 5000
17 days ago
I can't even join a league, everytime when I press league it immidiately closes
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medal 5677 Community Manager
17 days ago
Ken
I can't even join a league, everytime when I press league it immidiately closes


Hey Ken,

You're Level 1. Leagues get unlocked at Level 10.
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medal 5019
17 days ago
I’ve no idea how to do that from an iPad?
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medal 5677 Community Manager
17 days ago
Skid
I’ve no idea how to do that on an iPad?


Hey again,

I've logged in your account and left the league. We'll review your issue with the iPad.
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medal 5000
17 days ago
So basically im stuck at live races and we can't play with our new accounts cause everyone of our old league decided to make new accounts so that we can play together. Im currently not even making progress cause the game says im at a live race all the time,im not even making exp
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medal 5677 Community Manager
17 days ago
Hey Ken,

You've to level up using Sprint Races, once you reach Level 10 you'll be able to join or create a league.
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medal 5019
17 days ago
José
Skid
I’ve no idea how to do that on an iPad?


Hey again,

I've logged in your account and left the league. We'll review your issue with the iPad.

You’ve removed the wrong account from the wrong league!  The account that needs removing is ‘Herbie Rides Again’ which is in IGP Grand Prix has been demoted to Pro even though it is a Level 30.  It is this account which has the iPad problem.


The Skid Solo account was in Formula Zero Offline.  Does this mean if I rejoin I’ll lose my DP and league pts?  The reason I was posting from both accounts was a result of the edit function not working in the forum posts

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medal 5000
17 days ago

José
Hey Ken,

You've to level up using Sprint Races, once you reach Level 10 you'll be able to join or create a league.



The issue is i finished like three races now and didn't get rewarded at all
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