What happened instead?
We have race in 7:30 - and now we still have Live Race and i can´t repair car, i dont see results, i can´t set setup to next race.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
OnePlus 6T
What is the operating system?
Android
What is the version number of the operating system?
13
What operating system is your PC?
Win10
Which browser did you experience the problem in?
Chrome/Edge
Hello, our league is stuck in LIVE mode since yesterday. Our race was postponed due to bugs in the new update but now we cant make changes to set ups, do set up work or anything else.
We realised that fuel consumption changed and we cant even adjust it. We have a race at 6 pm UK time. Can admin please have a look
What did you try to do?
Check settings/setups etc
League i.d. 911, IGP World Series
What happened instead?
Wouldn't let me do anything.
Went to league and it's showing as race underway.
Is this last night's or has tonight's come early? 6pm start.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung A33 5G
What is the operating system?
Android
What is the version number of the operating system?
14
Can the bug be reproduced?
Happening with other league members on various devices and platforms.
Additional comments:
As last night's race was postponed, could we please cancel the last race of the season so that the season still ends on a Friday. Do I need to put a separate request for this? Many thanks.
Що Ви намагалися зробити?
Repair the car
The league page constantly shows that the race is in progress live, it is impossible to leave the league or repair the cars.
Що сталося замість того?
When I click on repair, it gives me the message "not enough spare parts". When I try to leave the league, it gives me the message "Unable to leave the league during a race".
Проблема сталася за використання wi-fi, мобільного інтернету, чи обох?
Wi-fi
Помилка була у додатку, у ПК, чи в обох?
PC
Яка операційна система на Вашому ПК?
Win 11, win 7.
В якому браузері Ви зіткнулися з проблемою?
Chrome and Opera (both).
Чи можна відтворити помилку?
https://igpmanager.com/app/p=league&id=811959 Try to leave league or repair the car.
What did you try to do?
Reinstalled game on multiple platforms, android, pc and ios… all same result
What happened instead?
Game will not allow set up running, will not allow changes to fuelling and game has been stuck on LIVE RACE mode since yesterday.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
HP ENVY Laptop, Windows 11 x64
Samsung Tablet
Iphone 14 Pro Max
What is the operating system?
iOS
What is the version number of the operating system?
I have game installed on 3 platforms…
IOS
Android
PC
What operating system is your PC?
Windows 11 x64
Which browser did you experience the problem in?
Google chrome and Windows Edge dont work 3D but the 3D file for Windows that was uploaded works fine but still game stuck
Can the bug be reproduced?
Yes because its stuck and wont allow us to do anything
It's a real shame that such an immature update was installed.
Yesterday it was said that the races would be postponed until today. Our race from yesterday evening at 7:00 p.m. was shown as having taken place today.
According to the display, we don't have a race today??
The races that were stuck and whose players reported should have finished by now.
I'm very sorry @Tim, but for some reason I can't bring your league's race forward to today. As your league results were posted today it seems that it's not possible to have two races on the same day. I'm still working on it. I understand your discomfort, but understand that I don't like this situation as much as you do. The team is working very hard to fix everything as soon as possible.
hello Ovih, why have we lost money, points even though the game glitched out yesterday, we were not allowed to change fuelling and on top of that the game got stuck on the server for hours. this isnt acceptable and we shouldnt be paying for glitches like this. it looks like yesterdays race ended today which looked like it was going to take place in 40 mins or so.... what is going on? our host Pete Spinney has already contacted you as well as me.
I know, I personally apologise for all the problems caused. Everything will be sorted out, don't worry. I understand your frustration, but the team is working hard to fix everything as soon as possible.
SUPPORT AGENT
