Profile

  • Guest
    0
  • Posts: 21
  • Post Likes: 3765

Notifications

  • No Unread Notifications

Forums > Global Forums (English) > Help & Support

Solved
headquarters

This thread is closed because it is solved.
1 2
This topic has been closed by the moderator
Peter Brock 4769
61 days ago (Last edited by Peter Brock 59 days ago)
hi I cant open or do anything to my headquarters anymore. it's just blank.
Arek Nieznalski 5368
60 days ago
When I want to enter the office, I don't want to load the image at all. Please help
Red Craigie 5070 Super Mod
60 days ago
Hi Arek, how are you accessing the game? Android, Apple, web browser?

Please try clearing cache if you can and if you can provide extra information can try to help.
Arek Nieznalski 5368
59 days ago
Android. I cleaned it and I still have a dark image
José Trujillo 5207 Community Manager
59 days ago
Hey Arek,

What’s the app version you’re using?
Charles Evans 5060
59 days ago
So I tried to report this in Bug section but it doesn't work idk why, after I click on post thread it just restarts and I have to fill in everything again

Anyway I can't access my HQ, shows black screen
I cleared cache, uninstall and install app but same problem
It works on pc but not phone
I have samsung A34, android 14
Arek Nieznalski 5368
59 days ago
Everything is the latest. Updates continuously
José Trujillo 5207 Community Manager
59 days ago
Could you tell me the build number please? I need that info in order to be able to help you.
Connor Cooper 5473 Super Mod
59 days ago
I have merged two threads that both discuss issues relating to the visibility of Headquarters.  
Charles Evans 5060
59 days ago

José
Could you tell me the build number please? I need that info in order to be able to help you.


Mine is
UP1A.231005.007.A346EXXU9CXK1
José Trujillo 5207 Community Manager
59 days ago
Hey Charles,

Build number is the number displayed in the loading screen of the game.
Peter Brock 4769
59 days ago
still nothing it's just blank.
Charles Evans 5060
59 days ago
Oh sorry, thought u meant the android build number my bad



The app is 5000(573)
José Trujillo 5207 Community Manager
59 days ago
Hey again,

It seems like your phone is being extremely aggressive with cache for some reason. Please try the following steps:



  1. Reboot your phone.

  2. Clear iGP Manager cache from phone settings.

  3. Clear cache for every single mobile browser you’ve.



We have to figure out in which entry of your phone the aggressive cache is being stored.

Jimmy Riddle 5022
59 days ago
Hi. Enduring two headquarters related issues on this account. First is being unable to see it at all when using my Samsung Galaxy S6 lite. Android v14. Just a blank screen.

Can view it on mobile - Samsung Galaxy S24 ultra.

2nd issue is upgrade to manufacturing element has stuck with 0 time left but asking for 1 coin to complete. Please can this be looked at. Saw another thread but it had closed so couldn't add to it. Thank you
Charles Evans 5060
59 days ago

José
Hey again,

It seems like your phone is being extremely aggressive with cache for some reason. Please try the following steps:



  1. Reboot your phone.

  2. Clear iGP Manager cache from phone settings.

  3. Clear cache for every single mobile browser you’ve.



We have to figure out in which entry of your phone the aggressive cache is being stored.




Did all that, still same problem
José Trujillo 5207 Community Manager
59 days ago
Hey Charles,

Does it load from your mobile browser?
Charles Evans 5060
59 days ago
No it doesn't 
José Trujillo 5207 Community Manager
59 days ago
This makes me think your phone doesn’t support it. Let me discuss it with the dev team next week and see if we can figure out a way to make it work.
Charles Evans 5060
59 days ago
Alright appreciate it, thanks
This topic has been closed by the moderator
1 2

You must be logged in to post a reply.