Peter Brock medal 5121 15 days ago (Last edited by
Peter Brock 13 days ago)
hi I cant open or do anything to my headquarters anymore. it's just blank.
Arek Nieznalski medal 5889 14 days ago
When I want to enter the office, I don't want to load the image at all. Please help
Red Craigie medal 5110 Super Mod 14 days ago
Hi Arek, how are you accessing the game? Android, Apple, web browser?
Please try clearing cache if you can and if you can provide extra information can try to help.
Arek Nieznalski medal 5889 14 days ago
Android. I cleaned it and I still have a dark image
José Trujillo medal 5675 
Community Manager 14 days ago
Hey Arek,
What’s the app version you’re using?
Charles Evans medal 5173 14 days ago
So I tried to report this in Bug section but it doesn't work idk why, after I click on post thread it just restarts and I have to fill in everything again
Anyway I can't access my HQ, shows black screen
I cleared cache, uninstall and install app but same problem
It works on pc but not phone
I have samsung A34, android 14
Arek Nieznalski medal 5889 13 days ago
Everything is the latest. Updates continuously
José Trujillo medal 5675 Community Manager 13 days ago
Could you tell me the build number please? I need that info in order to be able to help you.
Connor Cooper medal 5417 Super Mod 13 days ago
I have merged two threads that both discuss issues relating to the visibility of Headquarters.
Charles Evans medal 5173 13 days ago
José
Could you tell me the build number please? I need that info in order to be able to help you.
Mine is
UP1A.231005.007.A346EXXU9CXK1
José Trujillo medal 5675 Community Manager 13 days ago
Hey Charles,
Build number is the number displayed in the loading screen of the game.
Peter Brock medal 5121 13 days ago
still nothing it's just blank.
Charles Evans medal 5173 13 days ago
Oh sorry, thought u meant the android build number my bad
The app is 5000(573)
José Trujillo medal 5675 Community Manager 13 days ago
Hey again,
It seems like your phone is being extremely aggressive with cache for some reason. Please try the following steps:
- Reboot your phone.
- Clear iGP Manager cache from phone settings.
- Clear cache for every single mobile browser you’ve.
We have to figure out in which entry of your phone the aggressive cache is being stored.
Jimmy Riddle medal 5321 13 days ago
Hi. Enduring two headquarters related issues on this account. First is being unable to see it at all when using my Samsung Galaxy S6 lite. Android v14. Just a blank screen.
Can view it on mobile - Samsung Galaxy S24 ultra.
2nd issue is upgrade to manufacturing element has stuck with 0 time left but asking for 1 coin to complete. Please can this be looked at. Saw another thread but it had closed so couldn't add to it. Thank you
Charles Evans medal 5173 13 days ago
José
Hey again,
It seems like your phone is being extremely aggressive with cache for some reason. Please try the following steps:
- Reboot your phone.
- Clear iGP Manager cache from phone settings.
- Clear cache for every single mobile browser you’ve.
We have to figure out in which entry of your phone the aggressive cache is being stored.
Did all that, still same problem
José Trujillo medal 5675 Community Manager 13 days ago
Hey Charles,
Does it load from your mobile browser?
José Trujillo medal 5675 Community Manager 13 days ago
This makes me think your phone doesn’t support it. Let me discuss it with the dev team next week and see if we can figure out a way to make it work.
Charles Evans medal 5173 13 days ago
Alright appreciate it, thanks
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