Solved

New car not visible

¿Qué has intentado hacer?
I tried to enter in the livery editor and save the livery

¿Qué es lo que ocurrió?
I still not see the new car

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
Both

¿Cuál es el modelo de su dispositivo?
LM-G810EAW

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
12, V40a-EEA-XX

¿Qué sistema operativo posee su PC?
Windows 10 Pro

¿En qué navegador ha experimentado el problema?
All

¿Se puede reproducir el error?
Yes

Comentarios adicionales:

Hey Luca,

Which app version are you using?

On the phone the new one. On the browsers I clear cache and everythings work except the car design. 

What’s the number that appears in the loading screen?

5000 (570)/Phone 5000 (573)

Could you send me a screenshot the old car in the livery editor? That would be very helpful.

You’ve the right versions. I’m totally puzzled. Let’s find the solution!

Can I send it tomorrow because it's too late? 

Sure thing!

https://prnt.sc/dxolTC03Cbw4

https://prnt.sc/osvElgYC2Z4f

but in live I see the old car design. 

Hope you can see them
 I have the same on my other team bammbamm


P. S. I have a disease and my nurse was helping me to go to bed. 

Hey Luca,

I see the misunderstanding now. In order to get the new car you’ve to save the livery. Otherwise you’ll still run with the old car.

Hey José, 

I'm happy you could see it. 

I wait

Thank you

As said, you’ve to save the livery changes.

But it doesn't allow me. 
I already tried multiples times to save the livery with same model but doesn't take tokens off. 
Don't tell me that I have to change two times livery layout... 

Could you please record a video? Works fine to me from your account.

I make it by my phone and works! :D
Thank you, José 

That’s brilliant!