Pietro Federstaller medal 4989 55 days ago
What did you try to do?
I try change livery of my car, I set all colors and type of colors, but when i click on "Upload changes" - nothing happened. I clear cache too, it not help.
What happened instead?
Nothing. Tokens stay, old design stay too.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
Windows 10 Home
Which browser did you experience the problem in?
Chrome
Can the bug be reproduced?
idk, maybe
Additional comments:
José Trujillo medal 5207 
Community Manager 54 days ago
Hey Pietro,
What’s the app version you’re using and device specs?
Pietro Federstaller medal 4989 54 days ago
Oh, hello! :)
I play from browser, I not use any app.
Notebook have specs:
Intel(R) Celeron(R) CPU 1007U @ 1.50GHz 1.50 GHz
RAM: 4,00 GB (used: 3,80 GB)
Windows are 64bit
Resolution max. 1366x768
José Trujillo medal 5207 Community Manager 54 days ago
Hey again,
What browser are you using?
Pietro Federstaller medal 4989 54 days ago
Google Chrome
Gordon Murray medal 5000 53 days ago
I have the exact same issue. Google Chrome, livery editor, upload changes but nothing happens. When I do this in the downloaded game version it works.
José Trujillo medal 5207 Community Manager 52 days ago
Hey managers,
Please hard refresh and clear cache.
Google Chrome:
Clear Cache:
Click the three-dot menu in the top right.
Go to More tools > Clear browsing data.
Choose a time range (e.g., "Last 24 hours" or "All time").
Check Cached images and files.
Click Clear data.
Hard Refresh:
Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
Mozilla Firefox:
Clear Cache:
Click the three-line menu in the top right.
Go to Settings > Privacy & Security.
Under Cookies and Site Data, click Clear Data.
Check Cached Web Content and click Clear.
Hard Refresh:
Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Microsoft Edge:
Clear Cache:
Click the three-dot menu in the top right.
Go to Settings > Privacy, Search, and Services.
Under Clear browsing data, click Choose what to clear.
Select Cached images and files and click Clear now.
Hard Refresh:
Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
Safari:
Clear Cache:
Go to Safari in the top menu bar and select Preferences.
Click the Advanced tab.
Check the box for Show Develop menu in menu bar.
From the Develop menu in the top menu bar, select Empty Caches.
Hard Refresh:
Press Cmd + Option + R (Mac).
Pietro Federstaller medal 4989 50 days ago
Hi!
I clear cache and make a hard refresh and... it is embarrassing to say this... it doesn't work.
I stay on old colors, but anyway, I thank you for help.
Colors aren't important, car and manager make results, not colors.
¨
Have a nice day!
Pietro
José Trujillo medal 5207 Community Manager 50 days ago
Hey Pietro,
Could you please screen record your issue?
Pietro Federstaller medal 4989 49 days ago
Hey!
I close other windows of Chrome, I keep only igp main page (page with big pics for Race and Community), then I go to History and clear cache from all history pages for igp. Then I erase history for last 24 hours. I go back to main page of IGP (still open without any clicking around) and make a hard refresh. Then I go to livery editor - it loaded, I set colors and type of colors and then I click on upload changes. For one-two seconds run a loading circle and thats all. I go back into main page of IGP (still open after first hard refresh, without any clicking around) and make hard refresh for second time - colors stay old, tokens too.
José Trujillo medal 5207 Community Manager 49 days ago
Hey again,
Could you try from Private window or Incognito?
Pietro Federstaller medal 4989 49 days ago (Last edited by
Pietro Federstaller 49 days ago)
Oh, no, I try this.
late edit: I make whole instructions in anonymous mode - same result, without any change
José Trujillo medal 5207 Community Manager 49 days ago
Hey again,
Do you’ve any other browser available to try?
Pietro Federstaller medal 4989 49 days ago (Last edited by
Pietro Federstaller 49 days ago)
Only MS Edge
José Trujillo medal 5207 Community Manager 49 days ago
Could you please check if it’s working from there at least?
Pietro Federstaller medal 4989 49 days ago
Edge: Same result - nothing happened
I am for closing this thread, somewhere is problem, probably on my side, idk where.
And I try everything, what I can.
José Trujillo medal 5207 Community Manager 48 days ago
Hey Pietro,
Our last alternative is to download the standalone app for windows:
https://static.igpmanager.com/standalone/windows/iGPManagerSetup.exe Pietro Federstaller medal 4989 48 days ago
In app livery changed.......... successfully.
Thanks!
José Trujillo medal 5207 Community Manager 48 days ago
Hey again,
Great news! It seems that you’ve a browser incompatibility. Are you ok from working with the app from now on? It’ll additionally allow you to play and spectate races using 3D. You could give it a try!
Pietro Federstaller medal 4989 48 days ago
I play on notebook, but he is some years old and app is too much strong - he work slow and slightly lagged. Livery was only problem on browser, other things and editors work correctly.
I want in future bought new, a little bit stronger, then I can play in 3D
