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HQ Construction Stuck

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5403
130 days ago
What did you try to do?
Went into my HQ, once the construction timer for my Youth Academy build had expired, hoping to start another build elsewhere.

What happened instead?
While the timer has expired, the Youth Academy fails to reach a completed status. It’s stuck there, saying it’s still under construction, but I can spend a token to complete it immediately.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPhone 16 Pro & iPad Air 2 (2023 model)

What is the operating system?
iOS

What is the version number of the operating system?
18.3

What operating system is your PC?
Windows 11

Which browser did you experience the problem in?
Brave

Can the bug be reproduced?
Not sure, as I cannot build anything else at present, to check (without spending a token, to force completion.)

Additional comments:
4951
130 days ago
I have the same problem.
5329
130 days ago
Reported this yesterday (in the 'Headquarters' topic of the Help and Support section of the forum) as have others, so it's definitely an issue but no reply on it as yet so not sure what's going on. Been stuck for a couple of days on something that now, under the new timeframes should have completed in a matter of hours. Not really helping the scaled Headquarters upgrades that are meant to help lower level gains
5059 Community Manager
130 days ago
Hey managers,

This should be fixed now.
5403
130 days ago

José
Hey managers,

This should be fixed now.



Thanks José, just noticed now, that the construction has completed. 👍
5836
129 days ago (Last edited by Rogan Santiago 129 days ago)
Stuck for me too

EDIT: I have spent the token, could you please refund me?
5059 Community Manager
129 days ago

Rogan
Stuck for me too

EDIT: I have spent the token, could you please refund me?

Sure thing! Done.
5593
129 days ago
Hello my construction is stuck too, can you please fix it ?
 It finished during race of the day of my league.
5059 Community Manager
129 days ago

Sylvain
Hello my construction is stuck too, can you please fix it ?
 It finished during race of the day of my league.

Done!
5641
129 days ago
Hi, I have the exact same problem. My costruction (Youth Academy) is completed since 10:00 PM but it is stuck. I tried everything (clearing cache, exiting the app and reopening it, I also tried to login to my account from Safari) but nothing. It is stuck and asks for 1 token to unlock it. Could you please fix it for me too?
5059 Community Manager
129 days ago

Giuliano
Hi, I have the exact same problem. My costruction (Youth Academy) is completed since 10:00 PM but it is stuck. I tried everything (clearing cache, exiting the app and reopening it, I also tried to login to my account from Safari) but nothing. It is stuck and asks for 1 token to unlock it. Could you please fix it for me too?

Should be fixed now!
4973
128 days ago




hi, I had the same problem as the guys above, I also tried to follow the various steps written to solve it but nothing, I solved it only by using a token
5059 Community Manager
128 days ago

Gianluca




hi, I had the same problem as the guys above, I also tried to follow the various steps written to solve it but nothing, I solved it only by using a token

You’ve your token back now.
4973
128 days ago

José

Gianluca




hi, I had the same problem as the guys above, I also tried to follow the various steps written to solve it but nothing, I solved it only by using a token

You’ve your token back now.



thanks a lot
5357
128 days ago
Same issue here, youth academy stuck for several hours.
5059 Community Manager
128 days ago

Tudor
Same issue here, youth academy stuck for several hours.

Fixed!
5637
128 days ago
I'm Having the above problem it doesn't appear fixed
5059 Community Manager
128 days ago

Andy
I'm Having the above problem it doesn't appear fixed

Fixed!
5340
128 days ago
I appear to have the same problem, my tech HQ is stuck on the final part of the upgrade, and has been since I checked yesterday morning.
5274
128 days ago
Same, just checked mine after my race. Offices are stuck upgrading.
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