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    medal 0
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Disappearance of motor points

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medal 4862
4 days ago
I was entering the 77 engine points that I had saved, and suddenly the 77 points disappeared.
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medal 5104 Community Manager
4 days ago
Hey Esteban,

Which strength and weakness were you trying to save and which track? Thank you!
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medal 4862
3 days ago
It's been a while since I've been able to put points to the engine and I was trying to distribute them between the circuits I didn't have uploaded, between 4 and 6 points to each circuit I have 1. And more or less when I was about half way through it came out and took away all the points, without putting in the ones I had uploaded

I couldn't tell you exactly how many points I put in for each one, but more or less that, between 4 and 6 for the circuits that still only had +1 strength.
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medal 5104 Community Manager
3 days ago
Hey Esteban,

Could you reply to the first question please? That’ll help us to understand the issue.
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medal 4862
3 days ago
Ok Jose, this is the exact list of where I was putting the 77 points:
5 points to Azerbaijan, Belgium, China, Europe, France, Germany, Great Britain, Hungary, Italy, Japan, Malaysia, Mexico, Monaco, Russia, Singapore, Spain, Turkey, United Kingdom and United States.
2 points to Australia
If you add it up, that's the 77 points I had, which disappeared when I hit the save button.
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medal 5104 Community Manager
3 days ago
Hey again Esteban,

I’m sorry but if you don’t reply the first question I can’t help you with the issue since I can’t check it.

Please tell me the strengths and weaknesses you were trying to save.
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medal 4862
3 days ago
Hi Jose, I was giving 5 points to all the circuits I told you in the last message, and 2 points to the Australian circuit. All the strengths I was putting in acceleration, and all the weaknesses in cooling 
Sorry if I forgot to tell you the strengths and weaknesses, I forgot to tell you them.
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medal 5104 Community Manager
3 days ago
Hey Esteban,

That’s the issue. Cooling is not available as weakness to chose. Could you please clear cache and try again? I’ve refunded the engine points.

After clearing cache cooling and reliability shouldn’t appear anymore.
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medal 4862
3 days ago
Ok, Jose I understand. Thanks for the help and for solving my problem. Now I only have 4 choices as weakness, before I also had cooling and reliability. Thanks for your help and for your patience with my answers, I didn't understand the question at the beginning.
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medal 5104 Community Manager
3 days ago
I’m happy to help!
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