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"You need a WebGL browser, try installing Firefox"

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medal 5000
8 years 63 days ago
WTF.... Im getting this error, and I have always used Chrome to view the races without any issue.... whats going on ?
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medal 5404
8 years 62 days ago
Is this error message on a PC?
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medal 5000
8 years 62 days ago
Yup, that's right
Desktop PC
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medal 5000
8 years 62 days ago
Well seems I will never have help with this, sucks having to drop the game
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medal 5000
8 years 62 days ago
Did you upgrade to a new version of chrome?
When is the last time you cleared your browser history?
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medal 5000
8 years 62 days ago
I don't usually clear my browsing cache, and I doubt this is related to that, I'm not really willing to delete my cache just to play this game, but if that's is the only solution I may give it a go
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medal 5549 CEO & CTO
8 years 61 days ago
Have you tried simply pressing "Ok" and going past the error, then waiting to see if it loads? I've had this once or twice on certain devices but it has never actually stopped it from loading if I just ignore the warning.

It's something between Unity's WebGL scripts and the browser, not something we have coded or can control, unfortunately.
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medal 5000
8 years 61 days ago
Well I tried to just press "Ok" and let it run to see what happends and it loads, until the "Server connection" phase (IIRC, maybe a tad earlier step than that one, like.... "Processing" 2/8 phase maybe) and there the screen goes white (by screen I mean the Race Viewer windows of course)
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medal 5000
8 years 61 days ago
Yeah tried it again it goes to "White screen" @ "Preparing 1/8 ~ 2/8" that's all I can tell you
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medal 5549 CEO & CTO
8 years 61 days ago
And you say the game used to work for you, and it was working just a few days ago? That sounds very odd...

What are your PC specifications and what version of Chrome are you on?
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medal 5000
8 years 61 days ago
I have just tried spectating a race with chrome and I had no issues what so ever but it's beta version I have
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medal 5000
8 years 61 days ago
On your computer, open Chrome.
At the top right, click More .
Select Settings.
At the bottom, click Show advanced settings.
Under the "Reset settings" section, click Reset settings.
Confirm by clicking Reset.

See if it make a difference you maybe changed something by accident
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medal 5000
8 years 61 days ago
I have version 54.0.xxxxx late stable version, no beta
Tried the reset idea and still same as befor it goes to "white screen" after "Preparing 1/8 ~ 2/8"
I didn't install anything in the 24hrs before running with this issue so I don't know what else I could tell you, about PC specs:
-Intel i7
-8Gb Ram
-Geforce 9800 GTX+
-2 x (1Tb Hd)
-Windows 7 Pro SP1 64bits

... on a side note your Chrome "about" shows it's 64-bit, mine doesn't have that...... (I KNOW I installed the 64-bit one, could some update mess that up, but I shouldn't only have issues with IGP on my end as far as I understand)
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medal 5000
8 years 61 days ago
Version 54.0.2840.71 m (in case a more detailed version number helps)
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medal 5000
8 years 61 days ago
Can this be somehow related ?
---------------
Viewer Issue
I have noticed some issues with freezing during load and lag recently in Chrome. It might be related to a recent Chrome update. Are you able to use Firefox for the time being while we address the issue? Apologies for the inconvenience..
22 hours ago
Ricky Marcangelo
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medal 5000
8 years 61 days ago
Anything is possible
Even a new graphics card driver can solve or create problems, your card has had a few noted problems with different versions of updated drivers in the past.

Make sure you have the latest stable driver http://www.geforce.com/drivers

If still not working, installing this will overwrite your existing browser settings https://www.google.com/chrome/browser/beta.html I used it 3hours ago without any issues.
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medal 5000
8 years 61 days ago
Im positive this is not an issue created by my drivers as I haven't updated them before this started to happen
-Tried Beta Chrome, same as before, "white screen of death after the 'Preparing' screen"

I will get Firefox and play from my laptop (I don't like to have a plethora of programs on my desktop PC)
Thanks for all the suggestions
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medal 5000
8 years 61 days ago
Firefox worked flawlessly as expected

I'm still puzzled about the different results Chrome users experience

Also, this make me think of a suggestion:
-Could it be possible to have some sort of permanent "dummy" race to check the raceviewer (and it's settings) I think it could be useful you know, so you don't have to tweak the setting while in race and also when you need to test the connection/server/race viewer ; it could also help to reduce the threads complaining about a race not happening or failing to connect because if this "dummy" race was unreachable it would imply there is a server side issue (maybe a pop up or a more detailed message could be available? )
Just my 2 cents
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medal 5000
8 years 60 days ago
When it next crashes can you try to load the developer tools in chutney and go to console and let us know any errors which may get down there. As with continual races there is usually always at least one race running on the home page there is a spectate button which shows you a list of other races you can watch and try and get the viewer going.

How many tabs have you got open while doing this too.

Have you tried changing your setting via the Web to change your viewer to basic mode does that make any difference?
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medal 5000
8 years 60 days ago
I also experienced lag, freeze and "WebGL failed to load" while Race viewer loading, but It only happens on my chrome if any VPN extension like Zenmate or program such as bluestacks running in the background
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