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screen zoom error in the app

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medal 5679
18 days ago (Last edited by Tamás Jánvári 18 days ago)
Mivel próbálkoztál?
I reinstalled it and cleared the cache in the app in the phone settings.

Helyette mi történt?
Nothing has changed.

Wifi, mobilinternet vagy mindkettő használatakor jelentkezett a hiba?
Both

Alkalmazáson, PC-n vagy mindkettőn jelentkezett a hiba?
App

Milyen típusú a készüléked?
Honor Magic 6 Pro

Milyen az operációs rendszer?
Android

Milyen verziószámú az operációs rendszer?
Android 15

Megismételhető a hiba?
As the game loads in the app, I get a zoomed-in screen where I can't even see the right side of the game.

További hozzászólások:
 https://files.fm/u/hamgng8htz
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medal 5059 Community Manager
18 days ago
Hey Tamás,

Thanks a lot for your report. Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
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medal 5679
18 days ago
Thanks.
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medal 5036 CEO & CTO
18 days ago
Hi Tamás, do you have any zoom on your browser? Google chrome. If there is any font enlarging or zoom could you try resetting it to zero? It might be the cause, but I'm not entirely sure.

It looks like the webview could also be wrongly computing the width of the screen for some reason. Unfortunately, your device is also not the most common, making it difficult to find a comparable test device.
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medal 5679
18 days ago (Last edited by Tamás Jánvári 16 days ago)
Jack
Hi Tamás, do you have any zoom on your browser? Google chrome. If there is any font enlarging or zoom could you try resetting it to zero? It might be the cause, but I'm not entirely sure.

It looks like the webview could also be wrongly computing the width of the screen for some reason. Unfortunately, your device is also not the most common, making it difficult to find a comparable test device.



No, on the website, in Chrome it's not particularly zoomed in, at 100%. There's no problem with the display on the website, only in the app. I thought that I had set something in the phone settings that caused the display to zoom in on me in the IGP app. However, I couldn't find anything like that, and reinstalling it didn't work either. No other game has this problem.
However, I must add that when there is a competition, it loads and the display is fine.
What can I do?
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medal 5679
16 days ago
I changed the screen resolution in the mobile settings from Smart to Normal. And it works, the game resolution is fine again. Although it's interesting because since I've had the phone, since September last year, it's always been on Smart Resolution and it's been working so far. Except for the last 3 days.
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