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Forums > Global Forums (English) > Help & Support

Solved
Tokens

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Charlie Barber medal 5240
17 days ago
What did you try to do?
Buy 180 tokens

What happened instead?
Have not received tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy S25 FE

What is the operating system?
Android

What is the version number of the operating system?
Don't know

Can the bug be reproduced?
Don't know

Additional comments:
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José Trujillo medal 5059 Community Manager
17 days ago
Hey,

I am sorry to hear that you've been affected by an issue with an in-app purchase. 

Please could you submit a ticket with the Support Team and they will be able to investigate and credit the purchase to your account. 
Please also attach any purchase receipt(s) you received as this allows the purchase to be validated. 

Apologies for any inconvenience this issue has caused. 

Thank you. 
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