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Forums > Global Forums (English) > Help & Support

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Human error

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Andrei Dumitrescu medal 5708
13 days ago
Hi guys,

Quick question: is there a way I could recover 70 tokens that I wasted through a silly mistake? I promoted a new CD and was convinced he was moved automatically as the main CD; instead he was left in reserves and I pushed "sell" without even looking.
I know it's my own stupid mistake, but I firmly believe that there ahould he a way to repair a mistake like this. I wrote to the support team from igp, but they denied me instanly, telling me that it is not a bug and they can't anything.

Thanks in advance,
Vul
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Connor Cooper medal 5515 Super Mod
12 days ago
Hello,

Unfortunately, if Support have already denied the request, there isn't anything further that can be done. 
The usual precedent is that if a token loss is caused by manager error, the Support Team won't intervene. 
Take this mistake as a learning opportunity to make sure it doesn't happen again. 

Sorry if this isn't the answer you wanted.
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