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Forums > Global Forums (English) > Help & Support

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Paid twice for a offer.

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Rasalas . medal 5474
1 day ago
Was hast du versucht zu tun?
I purchased the ‘epic driver offer’ via PayPal. The amount was transferred once, but unfortunately debited from my account twice.

Was ist stattdessen passiert?
I paid twice and only got one offer, which isnt really epic at all.

Passierte das Problem, während du WLAN, Mobile Daten oder beides genutzt hast?
Wi-fi

Ist dieser Fehler in der App, auf dem PC oder auf beiden Plattformen aufgetreten?
PC

Welches Betriebssystem ist auf deinem PC?
Mac 15.6.1

In welchem Browser ist der Fehler aufgetreten?
Chrome

Kann der Fehler wiederholt werden?
No

Zusätzlicher Kommentar:
I kindly request that you investigate this matter and refund the double charge. Or the extra offer.
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José Trujillo medal 5104 Community Manager
1 day ago
Hey Rasalas,

Could you please open a ticket to support and attach the receipts? This way we’ll be able to refund the double purchase.
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