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Forums > Global Forums (English) > Help & Support

Solved
Race restarted on the last lap

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Brian Nugroho again medal 5735
22 days ago
What did you try to do?
We were heading to the final lap of Mexico in elite tier

What happened instead?
The race suddenly froze, I refreshed and 45 minutes after the race has started, we were back in lap 1 after being in the final lap.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Sonoma 14.5

Which browser did you experience the problem in?
Google Chrome

Can the bug be reproduced?
I don't know, it might happen again in the future

Additional comments:
It's incredibly unfair with the way this turned out. If possible the previous results before the restart should be the official results
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Ovih Sapiens medal 5001 SUPPORT AGENT
20 days ago
Hello Brian Nugroho,

At this time, I can only offer to delete the race results, but it would have to be requested by the host and if all players in the league agree.
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