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Unresolved
Connecting to races

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medal 5353
23 days ago (Last edited by Юрий Клинских 23 days ago) Translate
Hello. This question comes from someone who uses a VPN to play and connect to races. On Saturday, November 22nd, the situation for me and many of my friends worsened dramatically. In my case, I can easily connect to some races as a spectator, but I can't connect to others, such as those where I'm supposed to be a participant.
When loading a race, some data doesn't reach me and traffic stops, even though the game doesn't detect a "server connection issue."
I use a PC

I'd like to ask if you've made any changes to the race connection mechanism? Perhaps you've adjusted some settings on one of your servers or something else?

I need to know this to understand where the problem is and what I should do to continue playing. Thank you
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medal 5453
23 days ago
I had the same here Yuri with the race today on the PC version only, and Simone in the league also had the same issue.

It worked fine on the smartphone app though.
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medal 5170 CEO & CTO
22 days ago
I've restarted all the proxies that manage connections on the servers. Let us know if the situation improves. We'll keep tracking it based on your reports because there's nothing in the service flagging an issue. Usually, this is a proxy issue.

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medal 5453
22 days ago
Not working on the PC still :(
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medal 5356
22 days ago
race doesn't load on pc , second day in a row .
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medal 5170 CEO & CTO
22 days ago
I found the issue, it should resume soon. Thanks for reporting it. If you play in 3D it should work in the meantime if you encounter any problems, the issue looks isolated to 2D.
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medal 5353
21 days ago Translate

Jack
I found the issue, it should resume soon. Thanks for reporting it. If you play in 3D it should work in the meantime if you encounter any problems, the issue looks isolated to 2D.

Well, I do use 2D, you've got me!:) Windows 10, Google Chrome. The problem persists. Yesterday, once out of a thousand attempts, this appeared, *screenshots*. At the top, it says "Confirm the action on the IGP website.". I have no idea what it is. The most I've ever seen before was a yellow bar informing me of a connection problem. I hope this gives you some clue. I'm continuing to try different services.


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medal 5612
21 days ago Translate
The competition didn't work for me today either, I tried several browsers, but it didn't work. PC + Chrome + edge! It started with the mobile app, but not on the PC!
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medal 5160
18 days ago
PC only works with iGP App for Windows. Browsers are not working, 5th day in a row.
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medal 5179
18 days ago
Strange, on Pc web does't load the race, works only in app and with delation like very high ping (2D and 3D same). Is the problem in browser? 
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