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Sprint races aren't loading.

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medal 5000
1 day ago
What did you try to do?
I've been trying to join sprint races for the past 50 minutes, but none of them are loading. This is my first time playing since the 12th of this month.

What happened instead?
Each time I attempt to join a sprint race, I get stuck on the "Loading track resources" screen. The loading bar progresses to a random percentage, then freezes and does not continue. I remain stuck on this screen for approximately 20 minutes before I'm able to try joining another race. I haven't lost any in game money so far, and the last two attempts do not appear in my race history.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Latest Windows 11 update.

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
Yes. I've join 2 sprint races so far and it's the same result.

Additional comments:
md-quotelink
medal 5170 CEO & CTO
1 day ago
Are you using the Windows executable / standalone or the WebGL viewer? It says Windows 11 PC then Chrome
md-quotelink
medal 5000
1 day ago
WebGL viewer.
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medal 5582
1 day ago
I just get a still image on all views of mostly what looks like the car park outside the track. Am playing sprint races on Android, Samsung A55. 
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medal 5794
1 day ago Translate
They should postpone today's races. The game still has too many glitches. Either it's buggy, it won't let you in, or the 3D works but not the 2D. Every time you log in, something different happens.
md-quotelink
medal 5925
1 day ago
same here. "Loading track resources" gets stuck at 3% on Android version, gets to around 98% in the browser version, then freezes
md-quotelink
medal 5170 CEO & CTO
1 day ago
Stuart
same here. "Loading track resources" gets stuck at 3% on Android version, gets to around 98% in the browser version, then freezes

What version of the app are you on? It should be 6.000 (614)
md-quotelink
medal 5794
1 day ago Translate
Correcto, esa es la versión.
Right now I'm trying to enter fast mode and it's stuck at 2%.
md-quotelink
medal 5925
1 day ago (Last edited by Stuart Thomson 1 day ago)
Jack
Stuart
same here. "Loading track resources" gets stuck at 3% on Android version, gets to around 98% in the browser version, then freezes

What version of the app are you on? It should be 6.000 (614)


Yes, it's 614. On the browser version the error is "Issue downloading track resources" and it happens at 36.0/38.0


Best I've had on Android is 4% loaded, often gets stuck at 0%

I cleared app cache & data and went back in, it then emulated what I'm seeing in the browser, got to 36.0 of 38.0 (around 97% loaded) and then "Issue downloading track resources"

Yeah, same fail every time now - 36.0 of 38.0

Can also confirm, this is solely a 2D issue, 3D loads normally
md-quotelink
medal 5561
1 day ago Translate
same, I tried to join both sprint and league races(I mean I wanted to watch the race in another league) and it's just freezes on 4-7%, but this is about 2D, it's loading amazing with 3D but I prefer 2D. hopefully the problem will be solved asap
I play on Android
md-quotelink
medal 5487
1 day ago Translate
3 races fine, 3d no chance
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