Christine Brock medal 5135 23 days ago
TranslateWhat did you try to do?
Purchase boostd
What happened instead?
The purchase of 20 boosts was successful but I didn’t receive any boosts
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPad Air 11
What is the operating system?
iOS
What is the version number of the operating system?
18.3.2
Can the bug be reproduced?
I have a screenshot confirming the successful purchase
Additional comments:
I wanted boosts to secure our 2 weekly race schedule for our league. There’s untest following recent update & managers will leave if our well established league isn’t able to continue.
Encarni Martin medal 5436 22 days ago (Last edited by
Encarni Martin 22 days ago)
TranslateThe same thing happened to me, and I sent an email, but they haven't replied yet. I sent a picture of the invoice.
I tried to buy Boosted
I tried to buy 3 boosts
I had Wi-Fi on
The error occurred in the app
My device is a Redmi Note 9 Pro
with Android version 12
I took a screenshot of the successful purchase
Additional comment: I bought it through the Play Store, where I have funds, the only thing is the email is different, it's not the one from the game.
I hope it gets fixed.
Yunus Unia Blunion medal 5000 
Head of Support 19 days ago
Hi all, I'm working on a backlog of support requests - currently playing catchup.
For purchase related issues, please e-mail support@igpgames.com. I'll make it worth your while once I respond.
Please be sure to provide the following information via e-mail so I may award it manually, please:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your manager name, team name and league name
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases.
4. Tap View Account. Enter your Apple ID password if required.
5. Tap Purchase History.
6. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Christine Brock medal 5135 18 days ago
Thanks Yunus, email has been sent.
Christine
VIP Jack Basford medal 5107 CEO & CTO 13 days ago
You may all have had boosts from this already, but I just gave you all another 20 in case I missed you. Thanks for your support.
