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Problems during the race

Sergio Andrade Trigueros
23 hours ago Translate

Hello, I am writing to inform you that we are experiencing constant disconnections during the races we are competing in, but today it has reached a point where it was impossible to play. I do not know if this is normal, but it has been happening since the update. I have spoken to my fellow league members and they are in the same situation. I hope the problem gets sorted out, because this update has been a total disaster, and worst of all, you want to charge us for how badly you've done it. I'm leaving you a video so you can see how your game is running with the new update. Let's see if you can fix it, or we'll have to leave. Best regards.

Ɲįƙį Łąɲș
23 hours ago

Today's United States Grand Prix was impossible to play, with cars slowing down and then suddenly accelerating out of nowhere, and the connection dropping out – a complete disaster.

CEO & CTO
23 hours ago

If this happens again could you try 3D and let me know if it's the same or if this is isolated to 2D?

We're going to be working on 2D a lot in January so if it's a 2D specific problem it would be very useful to know now. I've been testing in 3D and haven't seen this, but I did see something similar when I opened a 2D viewer today.

Ɲįƙį Łąɲș
23 hours ago

Jack

If this happens again could you try 3D and let me know if it's the same or if this is isolated to 2D?

We're going to be working on 2D a lot in January so if it's a 2D specific problem it would be very useful to know now. I've been testing in 3D and haven't seen this, but I did see something similar when I opened a 2D viewer today.

Hi Jack, I always talk about 2D, problems even in all previous races, such as Azerbaijan and Abu Dhabi!

Colin Muter
23 hours ago

Same problem with Brazilian race in 3D.

CEO & CTO
23 hours ago

I've found what it is. A simulator crashed and had a memory spike which slowed down the entire server. All races on the server were impacted by that, causing the lag. It's been resolved now.

The service has been moved to other servers. The cause is known and has also been repaired on the new servers.

Sergio Andrade Trigueros
21 hours ago Translate

The same thing has happened to other league mates who play in 3D. In fact, I have it on another computer in 3D and I have the same problem, but if it's already been fixed, all the better. Best regards and thank you.

Ɲįƙį Łąɲș
20 hours ago

Jack

I've found what it is. A simulator crashed and had a memory spike which slowed down the entire server. All races on the server were impacted by that, causing the lag. It's been resolved now.

The service has been moved to other servers. The cause is known and has also been repaired on the new servers.

Does this also apply to 2D?

Slo Bro
20 hours ago

Jack

I've found what it is. A simulator crashed and had a memory spike which slowed down the entire server. All races on the server were impacted by that, causing the lag. It's been resolved now.

The service has been moved to other servers. The cause is known and has also been repaired on the new servers.

Hi Jack, I experienced a very choppy USA race at 21 UTC, all managers reported lag related issues. I play in 3d top down view and I experienced the same. Was rather unplayable that race.
Idk if 21 UTC should’ve been in the fixed time-window or not

CEO & CTO
19 hours ago

This has happened again on another server, there may be another track with the issue that I have not identified yet, or maybe I didn't apply the update to that server. I'll dig deeper, I've captured the IDs of the races impacted and am now investigating.

I had to go out for a moment and got notified on my phone a bit too late to stop it impacting your races. I've just gotten it under control as I arrived home. I'll also be building a system to monitor for this and prevent it in real-time so I won't be the bottleneck in future if it happens again.

John Robinson
19 hours ago

Our race today ( currently going on) is totally unplayable, lagging and cutting out for all members. It's Australia if that helps and was in both 2d and 3d

CEO & CTO
19 hours ago

John

Our race today ( currently going on) is totally unplayable, lagging and cutting out for all members. It's Australia if that helps

I bet you it has just improved about now. I've freed up resources on the impacted server. Also, you are on the server I'm talking about, so confirmed it's the cause.

EDIT: I'm watching your race now, looks fine. I see you connecting and disconnecting though. What kind of internet connection are you on?

Gianluca Fiorillo
19 hours ago Translate

Jack

This has happened again on another server, there may be another track with the issue that I have not identified yet, or maybe I didn't apply the update to that server. I'll dig deeper, I've captured the IDs of the races impacted and am now investigating.

I had to go out for a moment and got notified on my phone a bit too late to stop it impacting your races. I've just gotten it under control as I arrived home. I'll also be building a system to monitor for this and prevent it in real-time so I won't be the bottleneck in future if it happens again.

Today in our league we need finish the season, but the race never started, we had problem, we had last race, I don't know what happened in our league, can you solve the problem?

CEO & CTO
19 hours ago

John

Our race today ( currently going on) is totally unplayable, lagging and cutting out for all members. It's Australia if that helps and was in both 2d and 3d

I've been watching your race and reading the chat. I'll investigate everything I saw you guys talking about, and I noticed the second wave of lag you guys discussed coincided with me trying to run an update on the server, so I stopped the process. Did it improve again toward the end? (the lag). If it did, then I just learned I can't run that process in the background. I've been doing that often lately, could explain some other reports too.

Looking into the pit stop I saw someone report a slow pit stop as well.

Gianluca

Jack

This has happened again on another server, there may be another track with the issue that I have not identified yet, or maybe I didn't apply the update to that server. I'll dig deeper, I've captured the IDs of the races impacted and am now investigating.

I had to go out for a moment and got notified on my phone a bit too late to stop it impacting your races. I've just gotten it under control as I arrived home. I'll also be building a system to monitor for this and prevent it in real-time so I won't be the bottleneck in future if it happens again.

Today in our league we need finish the season, but the race never started, we had problem, we had last race, I don't know what happened in our league, can you solve the problem?

I'll look into it. Do you want to try run the race again tomorrow or skip it?

John Robinson
19 hours ago

Jack

John

Our race today ( currently going on) is totally unplayable, lagging and cutting out for all members. It's Australia if that helps

I bet you it has just improved about now. I've freed up resources on the impacted server. Also, you are on the server I'm talking about, so confirmed it's the cause.

EDIT: I'm watching your race now, looks fine. I see you connecting and disconnecting though. What kind of internet connection are you on?

I'm on 900gig so don't think it's internet connection that's the problem but it did improve after you said and then dropped again towards the end

Gianluca Fiorillo
18 hours ago Translate

Jack

John

Our race today ( currently going on) is totally unplayable, lagging and cutting out for all members. It's Australia if that helps and was in both 2d and 3d

I've been watching your race and reading the chat. I'll investigate everything I saw you guys talking about, and I noticed the second wave of lag you guys discussed coincided with me trying to run an update on the server, so I stopped the process. Did it improve again toward the end? (the lag). If it did, then I just learned I can't run that process in the background. I've been doing that often lately, could explain some other reports too.

Looking into the pit stop I saw someone report a slow pit stop as well.

Gianluca

Jack

This has happened again on another server, there may be another track with the issue that I have not identified yet, or maybe I didn't apply the update to that server. I'll dig deeper, I've captured the IDs of the races impacted and am now investigating.

I had to go out for a moment and got notified on my phone a bit too late to stop it impacting your races. I've just gotten it under control as I arrived home. I'll also be building a system to monitor for this and prevent it in real-time so I won't be the bottleneck in future if it happens again.

Today in our league we need finish the season, but the race never started, we had problem, we had last race, I don't know what happened in our league, can you solve the problem?

I'll look into it. Do you want to try run the race again tomorrow or skip it?

We can jump the race, we will back next year thank you

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