
Gabro Nico medal 6933224 days ago TranslateI purchased 85 tokens, but I didn't receive anything.
However, the money was withdrawn.

VIP
Frank Thomas Moderator medal 5709224 days ago (Last edited by Frank Thomas 223 days ago) Hello, I'm sorry to hear you had issues. First steps to try, if not already done, would be closing/restarting app and clearing cache. If the token still don't show up follow those steps:
For purchase related issues, please e-mail support@igpgames.com
Please be sure to provide the following information via e-mail so I may award it manually, please:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your manager name, team name and league name
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases.
4. Tap View Account. Enter your Apple ID password if required.
5. Tap Purchase History.
6. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.

Gabro Nico medal 6933224 days ago TranslateE mail
<support@igpgames>: unable to look up host igpgames: Name or service not known
What is the correct e-mail?

VIP
Frank Thomas Moderator medal 5709223 days ago It wasn't, it's support@igpgames.com and for some reason the com part went missing.

Gabro Nico medal 6933222 days ago TranslateHow many days do I have to wait?

Jack Basford
CEO & CTO medal 5176222 days agoHi Gabro, I've awarded it manually now. Thanks for your support.