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Race loading stuck

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medal 5210
13 hours ago (Last edited by Bruno Rodríguez 11 hours ago) Translate
¿Qué has intentado hacer?
Enter the league race as usual.

Edit: After 1h and a half, the race has still not ended and appears as "LIVE". This doesn't allow us to play sprints.

Extra; As a VIP I have another league race in an hour, but since the previous league race has not finished due to this bug, my set up page is blocked and I can't set up.

Race: https://igpmanager.com/app/d=result&id=70114793&tier=1&tab=race

¿Qué es lo que ocurrió?
Loading stuck at some %, sometimes 7, 15, 69%. All managers of the league reported the same problem to me.
Sometimes the message was "Problema conectando, por favor vuelve a intentarlo" : Connection problem, please try again.



¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
Both

¿Cuál es el modelo de su dispositivo?
I tried on my xiaomi Redmi Note 8 Pro, on the Pc client and on browser (Edge) same issue across all of them

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
Not sure

¿Qué sistema operativo posee su PC?
Windows 10

¿En qué navegador ha experimentado el problema?
Edge

¿Se puede reproducir el error?
Will have to wait until tomorrow...

I did play some sprints at midnight yesterday with no such issue.

Comentarios adicionales:
Race: https://igpmanager.com/app/d=result&id=70114793&tier=1&tab=race

I would like to request a rerun if that's possible.
md-quotelink
medal 5147
10 hours ago Translate
I have the same problem. It either stops at 33% or 100%. I've cleared the cache several times, and my internet connection is good
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medal 5228
8 hours ago Translate
same to me
md-quotelink
medal 5162
6 hours ago
Unity code overruns in Firefox and Opera so no races available.

Can play races in the app, as long as you accept the "click... wait... 1... 2... 3... action!"lag when setting up or making any adjustments.
md-quotelink
medal 5090 CEO & CTO
6 hours ago
All leagues that were stuck have been sent 20 Tokens and the races postponed.

We usually we have 0 failures in a 24hr period. Today it was almost 10 failed races. After an update, that's not unusual, but nothing fundamental was changed in the race simulation. I'll check the leagues to see what they all have in common shortly. E.g. It might be realistic setups or something along those lines.

Almost all failed races were on Canada, and most even shared the same simulator. It's rare to find such a consistent pattern, so that points to something precisely wrong with that circuit and/or that simulator.

It will be a top priority to address this in the coming days.
md-quotelink
medal 5210
5 hours ago Translate

Jack
All leagues that were stuck have been sent 20 Tokens and the races postponed.

We usually we have 0 failures in a 24hr period. Today it was almost 10 failed races. After an update, that's not unusual, but nothing fundamental was changed in the race simulation. I'll check the leagues to see what they all have in common shortly. E.g. It might be realistic setups or something along those lines.

Almost all failed races were on Canada, and most even shared the same simulator. It's rare to find such a consistent pattern, so that points to something precisely wrong with that circuit and/or that simulator.

It will be a top priority to address this in the coming days.



Thanks Jack, it's unstuck now. It moved to the next GP (China). In our case it was not Canada but Spa that got bugged. 


Actually, no need for a rerun, since no manager from the league could race, there was no advantage gained by anyone from this. We will consider it as a null gp.
md-quotelink
medal 5147
5 hours ago Translate

Jack
All leagues that were stuck have been sent 20 Tokens and the races postponed.

We usually we have 0 failures in a 24hr period. Today it was almost 10 failed races. After an update, that's not unusual, but nothing fundamental was changed in the race simulation. I'll check the leagues to see what they all have in common shortly. E.g. It might be realistic setups or something along those lines.

Almost all failed races were on Canada, and most even shared the same simulator. It's rare to find such a consistent pattern, so that points to something precisely wrong with that circuit and/or that simulator.

It will be a top priority to address this in the coming days.



Hey, Jack, I hope this problem gets resolved soon. Frankly, I can't get into any races or any tracks right now, either as a spectator or as a participant (I can't get into sprints either)
md-quotelink
medal 5090 CEO & CTO
5 hours ago
I noticed you're both playing in 2D. Are you both playing on web?
md-quotelink
medal 5090 CEO & CTO
4 hours ago
A quick update for you both. This should be fixed.

I confirmed a problem with the web/webgl race viewer. If you encounter this again ensure your URL is pointing to beta.php and not live.php. I've updated all links across the game, but if you get cached code you might get directed to live.php. What I found was live.php has an issue but the beta.php file should load fine, so I've set it as the default path until further notice.
md-quotelink
medal 5147
3 hours ago Translate
Jack
A quick update for you both. This should be fixed.

I confirmed a problem with the web/webgl race viewer. If you encounter this again ensure your URL is pointing to beta.php and not live.php. I've updated all links across the game, but if you get cached code you might get directed to live.php. What I found was live.php has an issue but the beta.php file should load fine, so I've set it as the default path until further notice.



Looks like that was the problem; my browser can open races again! Thanks!

Just in case: if for some reason the URL says live.php, can I manually change it to beta.php?
md-quotelink
medal 5090 CEO & CTO
2 hours ago
Yes.

Glad to hear it, sorry for the inconvenience today.
md-quotelink
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