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Solved
League race doesn't end

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This thread is closed because it is solved.
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medal 5429
3 days ago (Last edited by Fernando Rápido 3 days ago) Translate
What did you try to do?
Finish our race in this league: https://igpmanager.com/app/p=league&id=877851

What happened instead?
The race is stucked for two hours, even though it should have finished.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
N/A

What is the operating system?
N/A

What is the version number of the operating system?
N/A

What operating system is your PC?
N/A

Which browser did you experience the problem in?
N/A

Can the bug be reproduced?
N/A

Additional comments:
If it is possible fix it, thank you
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medal 5356
3 days ago
What did you try to do?
I tried to join a live league race

What happened instead?
I kept getting stuck on the loading screen and when I did join (20mins after the race started) I was the only person in server and the race was still in lap 1. Now I am stuck cause the race is still live after an hour and 30 of it starting

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad 9th generation

What is the operating system?
iOS

What is the version number of the operating system?
26.2.1

Can the bug be reproduced?
I don know

Additional comments:
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medal 5482
3 days ago
Same problem. Race is still going after 3 hours.
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medal 5092
3 days ago
I usually access iGP on mobile, tablet and desktop but recently I have been signed out on both mobile and tablet.  Desktop access remains for the time being.

Part of the problem, I suspect, is that because iGP has auto login/doesn't login you out I cannot honestly remember what my login credentials are.  It might me email sign in, it might be Google Play or FB.  All I know whatever I try simply creates a new manager.

Please could you assist in accessing my account once more on mobile and tablet?  I have my manager ID but unsure whether I should post publicly ....

Any help appreciated.
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medal 5549
3 days ago
3 races today and haven't been able to get past the 1st lap
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medal 5303
3 days ago
What did you try to do?
Race come out restart but the same

What happened instead?
Same connection issues

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 14 Pro max

What is the operating system?
iOS

What is the version number of the operating system?
26.3

Can the bug be reproduced?
Connection issues for whole league

Additional comments:
Unplayable connection for all teams. Rerun required
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medal 5303
3 days ago
Due to connection issues as per bug report we need a rerun of tonight’s race please Jack
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medal 5503
3 days ago Translate
Same, lags on every lap
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medal 5409
3 days ago Translate
Alarm! Alarm! Alarm! League id 110332
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medal 5043
3 days ago Translate
Hello, we're seeing a server connection issue in the Netherlands today that we haven't had since the start of the season. I'm just letting you know so you can fix it for the next update.
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medal 5236
3 days ago
Impossible to play.
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medal 5056 Moderator
3 days ago
If it's the same account as on desktop and it's email you can see which one you used in settings (Profile pic top right > Settings (Cogwheel) > Account). Else it's probably best sending an account recovery request email to support@igpgames.com
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medal 5195 CEO & CTO
3 days ago
I've merged all threads on this matter. It has been under investigation for a while and the races were skipped with 20 Tokens sent to everyone impacted.
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medal 5443
1 day ago Translate
Лига  RAMO im Y Ledyaev CAH4E3. id 877017. 
Гонка началась час назад. Зайти в гонку никто не смог и она продолжается до сих пор.
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medal 5195 CEO & CTO
7 hours ago
All instances of this have been resolved with Tokens sent to managers.
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