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Forums > Global Forums (English) > Bugs

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VIP status disappeared from my account

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VIP Shadow Oracle medal 6558
3 days ago (Last edited by Shadow Oracle 3 days ago) Translate
What did you try to do?
I wanted to switch to the league where the next race was supposed to be

What happened instead?
And I noticed the fact that my VIP status disappeared, although the subscription is paid, screenshots in additional comments

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Xiaomi Redmi Note 11

What is the operating system?
Android

What is the version number of the operating system?
Android 11

What operating system is your PC?
Windows 11

Which browser did you experience the problem in?
Chrome, Firefox

Can the bug be reproduced?
Yes, the VIP icon next to my name disappeared, and the second screenshot shows that when I try to buy a VIP subscription, the game tells me that I already have a subscription to the game

Additional comments:
https://ibb.co/5gCHH2j8
https://ibb.co/ksfC60Lw
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Jack Basford medal 5216 CEO & CTO
1 day ago
I've reactivated your subscription and I'm hoping to get some fixes in for this in the next build of the game. It's been a recurring problem.
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VIP Shadow Oracle medal 6558
17 hours ago Translate

Jack
I've reactivated your subscription and I'm hoping to get some fixes in for this in the next build of the game. It's been a recurring problem.


Wow, thank you so much Jack, I really appreciate the effort you put into fixing the issues in this game.
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