Solved

Can't get in to race

I understand that you are frustrated, but so far we can't reproduce the issue. We've been trying to reproduce it so we can fix it rather than engaging in every discussion. It only seems to be certain people, and it recurs for them again and again.

Every time I've seen a post with someone saying they've been trying to connect all day, I go straight into their race without delay, no issues, and see the other 10-15 participants are there too, chatting away. Several times I've even encountered the person who "can't connect" in the race, and started chatting to them. This makes the whole thing very confusing, and difficult to pin down, but we will get to the bottom of it.

To assert that we have ditched WebGL support is silly, because it is an update just released for it which seems to have contributed to connection issues for a small minority of people. Any amount experiencing what you guys are is too many, and we're working on it. But in the bigger picture, over 10,000 people logged in yesterday and watched races and here is a thread with a total of four people saying they can't get into their race. To say that reflects a serious problem, or to say we've ditched PC is an extreme exaggeration of the scale of the problem. I understand where it's coming from though, intense frustration, and that's not something we ever want you to feel while playing the game.

This thread was made barely half a day ago. I can only reiterate that we're working hard on any issues relating to connections, on all platforms. It's our top priority.

Hi Alan, removed the error. We've resolved it. Everything seems okay now. There was about 15 minutes of downtime though, sorry about that.

When was the last race that you attended via the WebGL version? And could you load the viewer for that one?

Yes, it seems very consistent that the issue is that people have cached older versions of code trying to run alongside newer ones. There are also other issues in the last 48 hours, but the vast majority of "WebGL won't load" complaints all indicate cached code. This is why everyone else is connecting to the race fine, except a few individuals.

I've heard of people rebooting their machines and all sorts in attempts to get it to work. This will make no difference. The only thing that can help is clearing the cache, and not just the cache for the last hour, but for all-time.