Lorenzo Bertelli medal 5000 7 years 320 days ago
Hello,
This evening I was followed a bid forum a new pilot. 30 sec before the end the pilot disappeared bit entering in the game I was able to buy this new pilot. I've spent 3 credits plus 8 millions bug after some minutes the pilot disappears as the money and coins I've used.
Could you resolve this bug?
Jack Basford medal 5443 
CEO & CTO 7 years 320 days ago
Hi, please send us a link to the driver ID and we will investigate.
Lorenzo Bertelli medal 5000 7 years 320 days ago
It should be this
https://igpmanager.com/app/d=driver&id=757708
Sandeep Tiwary medal 5000 7 years 320 days ago
Lorenzo
It should be this
https://igpmanager.com/app/d=driver&id=757708
Pera Motorsport might had bidded higher than u, so it went to that team, and i dun think the Cash & Token must had been deducted from u account.
Lorenzo Bertelli medal 5000 7 years 320 days ago
I confirm you that they've deducted me money and Tokens (100% sure).
Moreover for some minutes the pilot was inside the pilot list of my team.
Now I'm without pilot, money and Tokens.
I suppose that the bug is connected with the mobile app and time Sync
Jack Basford medal 5443 CEO & CTO 7 years 320 days ago (edited 7 years 320 days ago)
I'm looking into it. Thanks for the information.
EDIT: Lorenzo, is it correct that you only placed 1 bid in the initial round? Or did you bid in later rounds too?
Jack Basford medal 5443 CEO & CTO 7 years 320 days ago
Lorenzo, your whole story checks out, I've validated everything with our logs and we will be investigating how this happened. In the meantime I have sent you 40 Tokens so you can buy an investment. This should more than cover the cash and Tokens lost, and hopefully make up for any inconvenience.
Lorenzo Bertelli medal 5000 7 years 320 days ago
Thank you for understanding and for the Tokens.
Yes, 1 bit in the initial round... It's correct.
I think that if the bidding is not complete, there is a way to open the pilot id (maybe undu) and the app asks you for buying the pilot for 3 Tokens + money.
Mike K medal 5000 7 years 320 days ago
Hi devs.
I had exact same issue. I made a bid, left screen, then went back to auction. My screen then changed and I could get the driver for 8m and 3 tokens. I did that, got him, the tokens and money got deducted. I trained him up, did a few things, then he disappeared.
Unfortunately I don't have the driver ID. Please can you help me out though?
Jack Basford medal 5443 CEO & CTO 7 years 316 days ago
This has been fixed now. Michael, I've also sent you 40 Tokens.
