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Device data lost

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medal 5000
7 years 256 days ago
I was having trouble with internet signal and the app opening to a blank page so I opened and closed a few times and it has wiped the data from my device

I didn't think I would injoy the game as much as I have so I didn't think to set up a account properly for it and selected to only use the device option but now when I open the app it only offers the option to start a new game

Is there any way to recover my game back to my device??
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medal 5674 CEO & CTO
7 years 256 days ago
Sure, if you let us know the name of your team and league I can recover it. Send an email address you'd like to have associated with it and we can recover it.
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medal 5000
7 years 256 days ago
Thank you for the quick reply
Is there a way to send you some sort of personal message or should I post it on here ?
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medal 5674 CEO & CTO
7 years 256 days ago
Email support@igpgames.com will be the best way
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medal 5000
7 years 256 days ago
ok message sent
although i seem to be having problems logging in as the app keeps loading blank, i just tried using a computer and seem to be experiencing the same issue
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medal 5674 CEO & CTO
7 years 256 days ago
It's this: http://igpmanager.com/forum-thread/7251

It should be fixed now
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medal 5000
7 years 256 days ago
yes thanks it was loading better but my old game isnt loading on my device
the email i gave you i had to use to access the game to find my league name and now thats what loads when i try ??
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medal 5000
7 years 255 days ago
Hello I'm still having issues recovering my account, I did send another email stating my issue

I understand your busy at the minute but if you could look into it please I would appreciate it as I'm anxious to get back to my team and would rather not lose the progress I have already made

Cheers
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medal 5674 CEO & CTO
7 years 255 days ago
Try the recovery email again, but instead of clicking the link from the email, copy and paste it into the browser. Does that help?
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medal 5000
7 years 255 days ago
it only recovers the data for the new game i had to setup to find my league name

if i provide another email address could you link my old data to that and then i can try to recover that ??
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medal 5674 CEO & CTO
7 years 255 days ago
Yes, that would work. Email it to support@igpgames.com and remind me of the team and league it needs to go to
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medal 5000
7 years 255 days ago
ok sent
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