Dan Gambini medal 5000 7 years 256 days ago
I was having trouble with internet signal and the app opening to a blank page so I opened and closed a few times and it has wiped the data from my device
I didn't think I would injoy the game as much as I have so I didn't think to set up a account properly for it and selected to only use the device option but now when I open the app it only offers the option to start a new game
Is there any way to recover my game back to my device??
Jack Basford medal 5674 CEO & CTO 7 years 256 days ago
Sure, if you let us know the name of your team and league I can recover it. Send an email address you'd like to have associated with it and we can recover it.
Dan Gambini medal 5000 7 years 256 days ago
Thank you for the quick reply
Is there a way to send you some sort of personal message or should I post it on here ?
Jack Basford medal 5674 CEO & CTO 7 years 256 days ago
Email support@igpgames.com will be the best way
Dan Gambini medal 5000 7 years 256 days ago
ok message sent
although i seem to be having problems logging in as the app keeps loading blank, i just tried using a computer and seem to be experiencing the same issue
Dan Gambini medal 5000 7 years 256 days ago
yes thanks it was loading better but my old game isnt loading on my device
the email i gave you i had to use to access the game to find my league name and now thats what loads when i try ??
Dan Gambini medal 5000 7 years 255 days ago
Hello I'm still having issues recovering my account, I did send another email stating my issue
I understand your busy at the minute but if you could look into it please I would appreciate it as I'm anxious to get back to my team and would rather not lose the progress I have already made
Cheers
Jack Basford medal 5674 CEO & CTO 7 years 255 days ago
Try the recovery email again, but instead of clicking the link from the email, copy and paste it into the browser. Does that help?
Dan Gambini medal 5000 7 years 255 days ago
it only recovers the data for the new game i had to setup to find my league name
if i provide another email address could you link my old data to that and then i can try to recover that ??
Jack Basford medal 5674 CEO & CTO 7 years 255 days ago
Yes, that would work. Email it to support@igpgames.com and remind me of the team and league it needs to go to