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Service interruption 16 April around 17:30 GMT

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medal 5289 CEO & CTO
6 years 348 days ago
We are very sorry for the interruption everyone just experienced. I believe it has also caused some races to restart as well.

This particular issue will not happen again. Specifically this issue where it says "too many connections" on the website has a very easily identified cause which we can prevent from now on.

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medal 5000
6 years 348 days ago
You mean April 16?
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medal 5289 CEO & CTO
6 years 348 days ago
I was in a rush... :P
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medal 5000
6 years 348 days ago
Can't imagine why... Thanks for everything you do Jack
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medal 5289 CEO & CTO
6 years 348 days ago
I'm just frustrated that I wasn't around when it started. It only took 5 minutes to fix once I was on.

On the bright side though, it was all online for the races that started on the hour.
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medal 5160
6 years 348 days ago
it's very slow at moment it takes more than 30 seconds to load from login page to home page sometimes longer
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medal 5289 CEO & CTO
6 years 348 days ago
Yes, just fixed that I think. I saw in the database logs what was slow. Can you confirm?
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medal 5289 CEO & CTO
6 years 348 days ago
I gained quite an important insight fom that second issue in post #7. This appears to be one of the major culprits of slowdowns at peak times. Fingers crossed. This could mean big progress on that front.
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medal 5000
6 years 348 days ago
Jack
I gained quite an important insight fom that second issue in post #7. This appears to be one of the major culprits of slowdowns at peak times. Fingers crossed. This could mean big progress on that front.


Hi Jack, the British Race League hasnt started tonight
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medal 5289 CEO & CTO
6 years 348 days ago
Getting it going now, I see why.
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medal 5000
6 years 348 days ago
Thanks
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medal 5160
6 years 348 days ago
Jack
Yes, just fixed that I think. I saw in the database logs what was slow. Can you confirm?



Yes seems ok logging in and switching teams etc, cheers.
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medal 5000
6 years 348 days ago
The site isn't loading again. It's been doing it for a good 10/15 mins for me.
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medal 5000
6 years 348 days ago
I was supposed to have a race at 19:30pm GMT but when I tried to access the race I got an 'error 3' message and it said the event had ended.

However, it still has the red "Go to race" and I can't train my drivers because it say's the training is locked as there is still an ongoing event. The event started almost 3 hours ago no so it seems to be stuck.

(I'm playing in the iPhone app)
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medal 5000
6 years 348 days ago
I had that earlier after my race had finished and now the site won't load.
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medal 5000
6 years 348 days ago
just after login the site won't load :(
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medal 5289 CEO & CTO
6 years 348 days ago
Sorry to hear about the slow site, I've been checking it throughout the night and had no such issues at that time.

Is it working for you now?
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medal 5000
6 years 348 days ago
Yeah, it's working now. :)

Cheers!
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medal 5000
6 years 348 days ago
It still isnt loading for me on android
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medal 5000
6 years 348 days ago
When you login the page doesn't load properly. It loads without the menus on the left so you refresh the page then it won't load at all. This happens on the web browser and the android app for me. Has been happening for a couple of hours now since my race finished.
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