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Service interruption 16 April around 17:30 GMT

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CEO & CTO
7 years 252 days ago

We are very sorry for the interruption everyone just experienced. I believe it has also caused some races to restart as well.

This particular issue will not happen again. Specifically this issue where it says "too many connections" on the website has a very easily identified cause which we can prevent from now on.

Greg Broz
7 years 252 days ago

You mean April 16?

CEO & CTO
7 years 252 days ago

I was in a rush... :P

Greg Broz
7 years 252 days ago

Can't imagine why... Thanks for everything you do Jack

CEO & CTO
7 years 252 days ago

I'm just frustrated that I wasn't around when it started. It only took 5 minutes to fix once I was on.

On the bright side though, it was all online for the races that started on the hour.

Gary Collyer
7 years 252 days ago

it's very slow at moment it takes more than 30 seconds to load from login page to home page sometimes longer

CEO & CTO
7 years 252 days ago

Yes, just fixed that I think. I saw in the database logs what was slow. Can you confirm?

CEO & CTO
7 years 252 days ago

I gained quite an important insight fom that second issue in post #7. This appears to be one of the major culprits of slowdowns at peak times. Fingers crossed. This could mean big progress on that front.

Jamie R
7 years 252 days ago

Jack

I gained quite an important insight fom that second issue in post #7. This appears to be one of the major culprits of slowdowns at peak times. Fingers crossed. This could mean big progress on that front.

Hi Jack, the British Race League hasnt started tonight

CEO & CTO
7 years 252 days ago

Getting it going now, I see why.

Jamie R
7 years 252 days ago

Thanks

Gary Collyer
7 years 252 days ago

Jack

Yes, just fixed that I think. I saw in the database logs what was slow. Can you confirm?

Yes seems ok logging in and switching teams etc, cheers.

Alex O'Reilly
7 years 252 days ago

The site isn't loading again. It's been doing it for a good 10/15 mins for me.

John McBride
7 years 252 days ago

I was supposed to have a race at 19:30pm GMT but when I tried to access the race I got an 'error 3' message and it said the event had ended.

However, it still has the red "Go to race" and I can't train my drivers because it say's the training is locked as there is still an ongoing event. The event started almost 3 hours ago no so it seems to be stuck.

(I'm playing in the iPhone app)

Alex O'Reilly
7 years 252 days ago

I had that earlier after my race had finished and now the site won't load.

Esteban Alonso
7 years 252 days ago

just after login the site won't load :(

CEO & CTO
7 years 252 days ago

Sorry to hear about the slow site, I've been checking it throughout the night and had no such issues at that time.

Is it working for you now?

John McBride
7 years 252 days ago

Yeah, it's working now. :)

Cheers!

Alex O'Reilly
7 years 252 days ago

It still isnt loading for me on android

Alex O'Reilly
7 years 252 days ago

When you login the page doesn't load properly. It loads without the menus on the left so you refresh the page then it won't load at all. This happens on the web browser and the android app for me. Has been happening for a couple of hours now since my race finished.

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