Solved

Incorrect Username/Password Error

Hi all,

I have a strange problem when trying to login. Every time I want to login to this account, I enter my Email and Password, then Hit "Login".

I am instantly given an "Incorrect Username/Password Error", except I know 100% that the details are correct.

After receiving the error, if I re-load the web-page, I am then logged into my account. The same also happens on the mobile app, when I reload the app, I am then logged into my account after receiving the above error.

Any ideas why this happens? It's not a game stopper, just annoying each time I am logging in! :D

Thanks,
Jonathan

Hi Jack,

Yes this is the account I'm receiving the error on. I log-in using my Email/Password. I have a feeling the problem could be related to this message, which I received when trying to do a password reset as a test:

"Multiple accounts are using the same email address. This must be corrected to recover the account."

I suspect it's because my Facebook account uses the same email, and I know that is registered to the game too for a small league with friends.

I'll let you know the outcome once I've updated the emails!

Thanks,
Jonathan