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Token loss wgile scouting

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medal 5000
7 years 61 days ago
Hello,
I was making some scouting, started with 28 tokens. I made 2-3 scouts but didn’t accepted the driver. (which means: spent 2-3 tokens as far as I know) then realized that I only have 2 tokens left. I think something went wrong.
I was playing in browser (mac, chrome) because the ios app is very buggy, but thats another story.
Obviously I can not reproduce the bug as no more tokens to loose...
What can I do; is there any way to get my tokens back?
Thank you in advance.
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medal 5000
7 years 61 days ago
It costs 1 token to scout for a driver in the Youth Academy. You should be able to see the graphic on the button that says 1 token.
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medal 5859
7 years 61 days ago
Tamas
Hello,
I was making some scouting, started with 28 tokens. I made 2-3 scouts but didn’t accepted the driver. (which means: spent 2-3 tokens as far as I know) then realized that I only have 2 tokens left. I think something went wrong.
I was playing in browser (mac, chrome) because the ios app is very buggy, but thats another story.
Obviously I can not reproduce the bug as no more tokens to loose...
What can I do; is there any way to get my tokens back?
Thank you in advance.


Hi Tamas, I will put in a request to see what happened.
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medal 5000
7 years 61 days ago
That’s why I was disappointed to see I lost my tokens.
OK, any help welcome.
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medal 6098 CEO & CTO
7 years 60 days ago
Hi Tamas, there were 18 Tokens in the account, not 28, but this became 21 after your race at 2017-09-26 18:45:05 GMT. At 2017-09-26 18:49:37 GMT you proceeded to start scouting, scouting 4 times before deciding to promote a driver. Promoting a driver costs 15 Tokens, so in total you spent 19 Tokens on scouting and promoting a young driver from your total of 21. This left 2 tokens remaining.
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medal 5000
7 years 60 days ago
Hi I paid £3.99 for 40 tokens last night it took the money but I didn't get any token
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medal 5000
7 years 60 days ago
I then had to pay a further 99p to get a few more which came through any help guys please
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medal 6098 CEO & CTO
7 years 60 days ago
Hi Ian, email support@igpgames.com with your receipt (proof of purchase) and we will get it sorted for you.
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medal 5000
7 years 60 days ago
Hi Jack, thank you for your investigation and explanation. I didn't realized that promoting (and the cost of 15T), but I am quite sure I was seeing 28 when I started scouting. But it is absolutely possible after all this that I missed something there also; seems yesterday was not my day. All accepted, and I apologize making you unnecessary work checking all this, while it was just me "reckless clicking" ;)
I'm sorry and thank you.
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