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    medal 0
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Livery showing as black during races

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medal 5000
6 years 222 days ago
I have uploaded my custom livery to my car several times now in the hope it corrects this bug. I chose three colours I liked and livery number 4 but once I uploaded it the small car you see in races and the side view were in black but the main pic wasn't. I thought that it just hadn't loaded properly and ignored it. However during my race my entire car tires included shown as black. I have now tried reloading the same livery with the same colours 3 times wasting 6 tokens total and still my car shows as black please can you help
?
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medal 5000
6 years 222 days ago
ok its finally worked now, had to use my laptop to correct it, this issue still stands for the tablet though, what causes it?
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medal 6283
6 years 222 days ago (edited 6 years 222 days ago)
Something in the app must be broken regarding the livery, I am reporting it now and will put in a request to return to you your tokens.

Did this happen in iOS or Android? What version of the iGP Manager app are you using?
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medal 5000
6 years 221 days ago
Using android and don't worry about the tokens it's fine also how do I find out which version I have?
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medal 5000
6 years 221 days ago
Think I found the version in the Google Play Store version 2.3
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medal 6283
6 years 221 days ago
Okay. Our developer who specializes in the livery editor is investigating the issue. I've sent you 6 tokens for the failed uploads.
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medal 5000
6 years 221 days ago
I told you not to worry about the tokens but thank you, and thx again any reason as to why it happened to begin with?
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medal 6283
6 years 221 days ago
Natalia
I told you not to worry about the tokens but thank you, and thx again any reason as to why it happened to begin with?


No, I don't know why, but rest assured our developer handling this will resolve it in due time.
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