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Service interruption between 16:45 and 17:00 GMT affected some races

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medal 5000
7 years 1 days ago
Hi all,

We noticed a spike on our backend servers which may of caused some races to fail processing the qualifiers properly, which in turn means their races would not of run at 5pm.

We tried to correct the situation when we noticed this was occurring, however as we did not have the qualifiers complete by 15 minutes past the hour we decided to skip these races.

This is going to be the practice going forward if races do not start on time. Anything up to 15 minutes past the start time of the race, the race may be started. After that the race will be skipped over the next couple of hours after the race start time.

If you were affected and it still says "Go to race" and there is issues connecting, this means the race has failed to run and will disappear over the next couple of hours.

Again sorry for the inconvenience we are investigating what caused the problems, so hopefully this will not happen again later on tonight.

Regards
iGP Team
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