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Issue with Race reward

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Heber Do Valle Junior medal 5000
7 years 327 days ago Translate
I used to Win 2,1m if I achieved the position requested by the game. But in this season I'm only geting 500k. I Lost at least 7,0m during this time. Could you please check and advise?
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Yunus Unia Blunion medal 5000 Head of Support
7 years 327 days ago
I don't see any problems. Your sponsors combined give a race reward of $500k and the secondary sponsor gives you $2.1m in guaranteed income.

You probably signed the wrong primary or secondary sponsor.
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Tony Miñana Peleteiro medal 5000
7 years 308 days ago Translate
I acomplised the sponsor objetives in some races, but never receive the money.
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Yunus Unia Blunion medal 5000 Head of Support
7 years 308 days ago
Tony
I acomplised the sponsor objetives in some races, but never receive the money.


Hi Tony, do you know which races this happened with?
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Tony Miñana Peleteiro medal 5000
7 years 308 days ago Translate
In the race yesterday and before yesterday. And last season, I think in three races I was second. I do not know if it was any more.
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Yunus Unia Blunion medal 5000 Head of Support
7 years 308 days ago
Okay. I have one more question about this issue before I take any action.

Where do you look to find out your race/sponsor objective?
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Tony Miñana Peleteiro medal 5000
7 years 307 days ago Translate
Before race, and at the end of the race say objetive acomplised 2 mill reward. This race I haved the same problem. Say win the race, but no reward. Time of my sponsors finish, now I have to look for new ones.
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Yunus Unia Blunion medal 5000 Head of Support
7 years 307 days ago
I've examined all 10 races you have completed on your account and I can see in your account's Finances history you have earned prize money for all of these races.

Can you please look again that you see them in your Finance history?
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Tony Miñana Peleteiro medal 5000
7 years 307 days ago Translate
I only have 833.000 for race, of sponsors in all the races. Not the rewards of the objetives. How much money you can see for race?
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Yunus Unia Blunion medal 5000 Head of Support
7 years 307 days ago
It is listed as Prize Money in the Finance history.
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Tony Miñana Peleteiro medal 5000
7 years 307 days ago Translate
Oh... ok. I think was reward for race, not for sponsors. Sorry for the mistake. ;)
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Yunus Unia Blunion medal 5000 Head of Support
7 years 307 days ago
No need for sorry! It's alright.
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