Solved

Coins I buy aren’t being added to my account!!!!

I’ve had to claim some refunds as the coins don’t add despite me being charged for them!!! Please sort this out ASAP!!!

Hi Scott, please e-mail support@igpgames.com providing the following information so you can be awarded the Tokens manually:

1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name

Hi Scott, as Mo has written, you can e-mail me at the e-mail address listed above so I can sort out any transactions that failed to award you tokens.

Hi there

3 times now I’ve brought coins on IOS app
Not received anyv

Hi, sorry to hear that. Please e-mail support@igpgames.com providing the following information so you can be awarded the Tokens manually:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

If your Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for.
8. E-mail the screenshot(s) to us.