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Forums > Global Forums (English) > Bugs

Unresolved
Lost points in race

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Grant Thame medal 5000
8 years 95 days ago Translate
Tonight in IGP Champions, at Australia I clearly finish 4th on the race viewer, when the league processed into Malaysia for tomorrow. The resulting pop-up showed me finishing 5th. This has happened to me twice in 5 days, in the previous season at Japan, but I was happy about it as I wasn't in the race objective place. I have got a screenshot which is here https://gyazo.com/9087a886875ca9e6a27b36643a53b320

I would like to know why in the hell it happened, I find it very annoying that I just randomly lose a place from when the race finished to the homepage screen refreshed.
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Grant Thame medal 5000
8 years 95 days ago
A reply would be nice, otherwise, I might ask the league owner to postpone the next race until this is resolved.
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José Trujillo medal 5038
8 years 95 days ago (edited 8 years 95 days ago)
Our support team will review the case, please wait patiently.
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Yunus Unia Blunion medal 5000
8 years 95 days ago
This is only an answer the devs can find, I've let them know.

Postponing the race will not help anything.
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Grant Thame medal 5000
8 years 92 days ago
Any updates
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Grant Thame medal 5000
8 years 90 days ago
Any updates?
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Yunus Unia Blunion medal 5000
8 years 89 days ago
Hi Grant, please be patient until the devs have the opportunity to look into this. I'm sorry for the wait. I added 15 tokens to your account for the trouble from this bug.
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Grant Thame medal 5000
8 years 83 days ago
Been 11 days now, is there any updates?

I don't want any pitty tokens, just a proper answer.
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Jack Basford CEO & CTO medal 5414
8 years 82 days ago (edited 8 years 82 days ago)
Apologies for the delay. Right off the bat it looks like there was a display issue in the viewer, as if the positions are not correct. The car in first (who was also classified as the eventual winner) has P6 next to their name. This number mix-up left P4 next to your driver which misled you about the true position of your car on track. While in the simulation you were P5, in the race viewer it said P4.

It wouldn't be the first time we've seen this, either. It seems a very probable explanation. It has happened before and crept back in a couple of updates for various reasons. We'll investigate and resolve that in the next patch.
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Grant Thame medal 5000
8 years 81 days ago
Thanks Jack, but the person that showed at the top wasn't the winner, the person that was second on the leaderboard list was the winner of the race. Aka C Radu was the overall winner, G Wijnaldum overall finished 6th. 
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