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Delayed Support Times

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5006
7 years 15 days ago
Howdy everybody, sorry I've been missing for so long.

This is a heads up that at least for the next 3 weeks, wait times for support via the forum will be very lengthy.

Certain posts will receive a higher level of priority based on how and what is impacted.

Other posts that don't yet have a response will definitely have a response as time allows. Bumping a post may affect how soon I am able to respond, so please only bump posts once every few days.

This also applies to e-mails sent to iGP Manager via support@igpgames.com.

Apologies for any inconveniences and I'll be sure to make good on everything as best as possible.
5000
7 years 15 days ago
Good that you're back! Are you guys working on ads system? It's a shame it isnt wotking again. Can't get free parts for weeks now and what worked earlier (using VPN) is not working now. So if you could send me some parts that would be nice! Thnx! Keep up the good work!
5006
7 years 15 days ago
Daniel
Good that you're back! Are you guys working on ads system? It's a shame it isnt wotking again. Can't get free parts for weeks now and what worked earlier (using VPN) is not working now. So if you could send me some parts that would be nice! Thnx! Keep up the good work!


Hey Daniel, fixing the ads system is currently on hold. 

I'll be responding to the requests in the thread regarding free parts within several hours time hopefully. If not in the next few hours, it'll definitely be taken care of sometime through part of Saturday.
5000
7 years 15 days ago
It would be easier for everyone to get more parts from the buiding than write posts about it until you fixing it. If we cant watch videos then there is no income for you at all and you lose a lot of players... i think. But its just an idea
5036 CEO & CTO
7 years 15 days ago
Hi Daniel, we've already signed a deal with a new ads partner who will be working more closely with us on the integration of their platform, and helping to resolve bugs when they occur. It should come in to effect some time in the next 2 months. I expect their work to improve things a lot on this front.
5000
7 years 14 days ago
Thnx Jack! But if until this you wont do anything it will be really big fight for some of us in the next 2 months.

I just saw the present, thank you very much!
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