John Doe medal 5000 6 years 221 days ago
Good morning to all
In my league (17388) same manager and I, have a problem to enter in the Live Race. In my case we have an other problem.
I can't see the qualification
For the Live Race problem, when i click on the button "Go to the race" I have these problem
1. At the first click on the button, I have a "loop loading"
2. At the second click on the button, after loading I see "the race was end"
3. At the third click i can access to the race (but the race has already started for 2/3 minutes)
I have clean all cache and old file from my computer and smartphone, but I have always the same problem.
This problem is presented by the famous "down" of the server, where the races did not start at all IGP.
Also, I don't know if it could affect, we changed the time of the races from 20.30 to 21.00.
Could you help us?
Thanks a lot
Regards,
Daniele
Yunus Unia Blunion medal 5176 6 years 221 days ago
Hi Daniele, did you have the problem on wi-fi or did you also experience the issue on mobile data as well?
John Doe medal 5000 6 years 221 days ago
Thanks for reply Yunus :)
I've use the wi-fi that I have in my home.
I've always use it but now I have this problem
Yunus Unia Blunion medal 5176 6 years 221 days ago
Okay. Can you load the next race on the app using mobile data and compare the quality between the performance on your computer using wi-fi? This may help identify some possible causes.
John Doe medal 5000 6 years 221 days ago
Yes course, if is it possibile this evening I'll try yet and replay :) Thx a lot!
Grzesiek Czubak medal 5000 6 years 221 days ago (edited 6 years 218 days ago)
hi yunus. I have a problem with "go to the race". I am writing that the race is over and after a few attempts, I manage to enter, when the race is already in progress and is already on the first lap. The problem occurs on the mobile phone and the computer
For now the problem has not appeared since two races